Supported Callouts for Entities
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The following tables show the callout events that occur for each action in Microsoft CRM. For each event, a pre-callout and a post-callout can be triggered.
| Entity | Event |
| Account | Create, Update, Delete, Assign, SetState, Merge |
| ActivityMimeAttachment | Create, Update, Delete |
| Annotation | Create, Update, Delete, Assign |
| AnnualFiscalCalendar | Create, Update, Delete |
| Appointment | Create, Update, Delete, Assign, SetState |
| BusinessUnit | Create, Update, SetState |
| BusinessUnitNewsArticle | Create, Update, Delete |
| Calendar | Create, Update, Delete |
| Campaign | Create, Update, Delete, Assign |
| CampaignActivity | Create, Update, Delete, SetState |
| CampaignResponse | Create, Update, Delete, SetState |
| Competitor | Create, Update, Delete |
| ConstraintBasedGroup | Create, Update, Delete |
| Contact | Create, Update, Delete, Assign, SetState, Merge |
| Contract | Create, Update, Delete, Assign, SetState |
| ContractDetail | Create, Update, Delete, SetState |
| ContractTemplate | Create, Update, Delete |
| Custom Entity | Create, Update, Delete, Assign |
| CustomerAddress | Create, Update, Delete |
| CustomerOpportunityRole | Create, Update, Delete |
| CustomerRelationship | Create, Update, Delete |
| Discount | Create, Update, Delete |
| DiscountType | Create, Update, Delete, SetState |
| Create, Update, Delete, SetState | |
| Equipment | Create, Update, Delete |
| Fax | Create, Update, Delete, SetState |
| FixedMonthlyFiscalCalendar | Create, Update, Delete |
| Incident | Create, Update, Delete, SetState |
| IncidentResolution* | Create, Update, Delete, SetState |
| Invoice | Create, Update, Delete, Assign, SetState |
| InvoiceDetail | Create, Update, Delete |
| KbArticle | Create, Update, Delete, SetState |
| KbArticleComment | Create, Update, Delete |
| KbArticleTemplate | Create, Update, Delete |
| Lead | Create, Update, Delete, Assign, SetState, Merge |
| Letter | Create, Update, Delete, SetState |
| List | Create, Update, Delete, Assign, SetState |
| MonthlyFiscalCalendar | Create, Update, Delete |
| Opportunity | Create, Update, Delete, Assign, SetState |
| OpportunityClose* | Create, Update, Delete, SetState |
| OpportunityProduct | Create, Update, Delete |
| OrderClose* | Create, Update, Delete, SetState |
| Organization | Update |
| PhoneCall | Create, Update, Delete, SetState |
| PlugInType | Create, Update, Delete |
| PriceLevel | Create, Update, Delete, SetState |
| Product | Create, Update, Delete, SetState |
| ProductPriceLevel | Create, Update, Delete |
| QuarterlyFiscalCalendar | Create, Update, Delete |
| Queue | Create, Update, Delete |
| Quote | Create, Update, Delete, Assign, SetState |
| QuoteClose* | Create, Update, Delete, SetState |
| QuoteDetail | Create, Update, Delete |
| RelationshipRole | Create, Update, Delete, SetState |
| RelationshipRoleMap | Create, Update, Delete |
| Role | Create, Update, Delete |
| SalesLiterature | Create, Update, Delete |
| SalesLiteratureItem | Create, Update, Delete |
| SalesOrder | Create, Update, Delete, Assign, SetState |
| SalesOrderDetail | Create, Update, Delete |
| SavedQuery | Create, Update, Delete |
| SemiAnnualFiscalCalendar | Create, Update, Delete |
| Service | Create, Update, Delete |
| ServiceAppointment | Create, Update, Delete, Assign, SetState |
| Site | Create, Update, Delete |
| Subject | Create, Update, Delete |
| SystemUser | Create, Update, SetState |
| Task | Create, Update, Delete, SetState |
| Team | Create, Update |
| Template | Create, Update, Delete, Assign |
| Territory | Create, Update, Delete |
| UoM | Create, Update, Delete |
| UoMSchedule | Create, Update, Delete |
| UserQuery | Create, Update, Delete, Assign, SetState |
* For the OpportunityClose, IncidentResolution, QuoteClose, and OrderClose activities, callouts are only invoked when these activities are directly created through a Web service call. If the related top level entities (Opportunity, Incident, Quote, and Order) undergo a state change and the Microsoft CRM application creates those activities, the callouts are not invoked.
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