How to Permanently Turn Off Messaging Records Management for an Organization

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.


Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

Topic Last Modified: 2007-02-13

This topic explains how to use the Exchange Management Console or the Exchange Management Shell to permanently turn off messaging records management (MRM) for an organization.

To eliminate messaging records management from an organization, delete all of its managed custom folders and managed default folders. After this is complete, checking of mailbox retention settings ceases, and content is no longer journaled to other locations.

Deleting all of the managed custom folders from the Active Directory directory service removes the managed content settings that apply to folders, but it does not remove the folders from users' mailboxes. Instead, the messaging records management root folder, Managed Folders, and all of the managed custom folders in users' mailboxes are converted into normal, unmanaged folders that can be moved, renamed, or deleted by the user like any other folder.

To perform this procedure, the account you use must be delegated the following:

  • Exchange Organization Administrator role

For more information about permissions, delegating roles, and the rights that are required to administer Exchange Server 2007, see Permission Considerations.

  1. Start the Exchange Management Console.

  2. In the console tree, expand Organization Configuration, and then click Mailbox.

  3. In the result pane, click the Managed Custom Folders tab.

  4. Right-click a managed folder, and then click Remove.

  5. Repeat steps 3 and 4 until all of the managed folders have been deleted.

  6. In the result pane, click the Managed Folders Mailbox Policies tab.

  7. Right-click a managed folder mailbox policy, and then click Remove.

  8. Repeat steps 6 and 7 until all of the managed folder mailbox policies have been deleted.

  9. In the result pane, click the Managed Default Folders tab.

  10. Repeat steps 4 through 8.

  1. Remove all managed custom folders by running commands like the following:

    Remove-ManagedFolder "My Managed Folder"
  2. Remove all managed folder mailbox policies by running commands like the following:

    Remove-ManagedFolderMailboxPolicy "My Managed Folder Mailbox Policy"

For more information about managing and turning off messaging records management, see the following topics:

For more information about how to delete managed folders in the Exchange Management Shell, see the command reference topic Remove-ManagedFolder.