Exchange 2000 Server is not running the latest Service Pack

[This topic is intended to address a specific issue called out by the Exchange Server Analyzer Tool. You should apply it only to systems that have had the Exchange Server Analyzer Tool run against them and are experiencing that specific issue. The Exchange Server Analyzer Tool, available as a free download, remotely collects configuration data from each server in the topology and automatically analyzes the data. The resulting report details important configuration issues, potential problems, and nondefault product settings. By following these recommendations, you can achieve better performance, scalability, reliability, and uptime. For more information about the tool or to download the latest versions, see "Microsoft Exchange Analyzers" at]  

Topic Last Modified: 2005-11-18

The Microsoft® Exchange Server Analyzer Tool queries the Active Directory® directory service to determine the value of the versionNumber attribute for each Exchange Server object. The versionNumber attribute represents the version of Exchange Server that is running on the computer.

The Exchange Server Analyzer also queries the CIM_Datafile Microsoft Windows® Management Instrumentation (WMI) class to determine the value of the Version key for the STORE.EXE process. If the Exchange Server Analyzer determines that the Version key for STORE.EXE has a value greater than 4416 and less than or equal to 6249, a warning is displayed.

This warning indicates that the Exchange Server computer is not running the latest available code for the version of Exchange running on the computer.

  1. Download Exchange 2000 Server Service Pack 3 (

  2. Review the Exchange 2000 Server Service Pack 3 Deployment Guide (

  3. Download the latest update (August 2004) (

  4. Review the latest update information by reviewing the Microsoft Knowledge Base article 870540, "Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup" (

  5. Take a complete backup of the Exchange Server computer.

  6. Apply Exchange 2000 Server Service Pack 3.

  7. Apply the August 2004 update.

For more information about obtaining the latest service pack for Exchange 2000 Server, see the Microsoft Knowledge Base article 301378, "How to obtain the latest Exchange 2000 Server service pack" (

For more information about installing this and other Exchange Server updates, see the Knowledge Base article 328839, "How to apply Exchange service packs and hotfixes" (