How to Enable a Server's Messages to Appear in Message Tracking Center

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Message Tracking Center tracks messages across servers in both mixed- and native-mode Exchange organizations. Message Tracking Center can also track messages that are destined to or arriving from another messaging system, such as Lotus Notes. Before enabling a server's messages to appear in Message Tracking Center, you must enable subject logging on the Exchange server. This procedure outlines how to enable a server's messages to appear in Message Tracking Center.

Before You Begin

Enabling subject logging causes the subject lines of messages in Simple Mail Transfer Protocol (SMTP) and MAPI queues to be displayed in the Subject column of Queue Viewer. By default, the Subject column is left empty to preserve confidentiality. For example, some Exchange organizations prefer to prevent low-level administrators from viewing message subjects. Therefore, verify your organization's policy about revealing subject line information before enabling subject logging.

Procedure

To enable a server's messages to appear in Message Tracking Center

  1. In Exchange System Manager, right-click an Exchange server, and then select Properties.

  2. On the General tab, select the Enable subject logging and display check box.

    Note

    If the Enable subject logging and display check box is unavailable or appears dimmed, there is a server policy object applied to this server. You must either enable subject logging and display on the policy, or remove the server from this policy. To view the policies that are applied to this server, view the Policies tab.

For More Information

For more information about server policies, see Managing an Exchange Server 2003 Organization.