How to Change the Dial by Name Secondary Method on a Unified Messaging Dial Plan

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.


Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

Topic Last Modified: 2007-07-21

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to change the second method that callers use to look up names when they call in to a subscriber access number that is configured on a UM dial plan or when they call in to a telephone number that is configured on a UM auto attendant that is associated with a dial plan.

When you create a dial plan, you can configure the primary and secondary methods that callers will use to look up names when they search for and contact a user. Callers can use either touchtone or voice inputs. The primary and secondary settings are located on the dial plan's Settings tab and are called Dial by name primary method and Dial by name secondary method.

The following options are available for the Dial by name primary method and the Dial by name secondary method:

  • Last First

  • First Last

  • SMTP Address

  • None

If None is selected as the dial by name secondary method, only the dial by name primary method will be available to callers who want to locate users.

For more information about how to look up names by using Unified Messaging, see the following topics:

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Microsoft Exchange Server 2007, see Permission Considerations.

Also, before you perform these procedures, confirm that a UM dial plan has been created.

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node, and then click the Unified Messaging node.

  2. On the UM Dial Plans tab, select the UM dial plan that you want to manage, and then click Properties in the action pane.

  3. On the dial plan Properties page, on the Settings tab, select from the following options in the drop-down list next to Dial by name secondary method:

    • Last First

    • First Last

    • SMTP address (default)

    • None

  4. Click OK to save your changes.

  • Run the following command:

    Set-UMDialPlan -Identity MyUMDialPlan -DialByNameSeondary <LastFirst | FirstLast | SMTPAddress | None>

For more information about syntax and parameters, see Set-UMDialplan.

For more information about Unified Messaging dial plans, see the following topics: