Where to Get Help


Topic Last Modified: 2006-09-14

If you are working on a complex connectivity problem, you can get additional information and assistance from the following sources:

  • Microsoft Knowledge Base   Search or browse through the Knowledge Base to find information about the various Exchange Server 2003 components. Many Knowledge Base articles provide straightforward answers to frequently asked questions or discuss known issues. Some articles clarify which components and configurations are supported by Microsoft, and others explain how to use troubleshooting tools. You can search the Knowledge Base using keywords, header text, or full text.

  • Microsoft TechNet   TechNet is a central information and community resource designed for IT professionals. The TechNet program includes technical briefings, special offers, the TechNet Web site and an electronic newsletter in addition to a CD subscription. TechNet offers information about Microsoft strategies and industry trends, provides "how-to" information and bug fixes for known problems, and serves as a forum for sharing information, ideas and opinions with other Exchange specialists.

  • Exchange Server TechCenter   You can visit numerous Web sites and newsgroups to obtain information about Exchange Server 2003.

  • Microsoft Help and Support   If you cannot solve a problem without direct assistance from a support specialist, contact Microsoft Product Support Services online or by phone.