How to Verify that Users Can Receive E-mail Messages from Other SMTP Domains

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To receive e-mail messages from other SMTP domains, your recipient policy must correctly specify the domain for which you want to receive mail.

Important

By default, the SMTP domain name on the default recipient policy is the name of the domain in which Microsoft Active Directory® directory service resides. This default SMTP domain name is not always the same name you want to use for SMTP mail.

For example, if your organization is a large distributed corporation, you can use a unique SMTP address to create distinct e-mail addresses for the recipients in each division. For example, users in different divisions at the company Wingtip Toys could have addresses such as someone@administration.wingtiptoys.com and someone@marketing.wingtiptoys.com.

Perform the following procedure to confirm that recipients in your organization are able to receive mail from other SMTP domains.

Before You Begin

Before you perform the procedure in this topic, read Connecting Exchange to the Internet.

The following permissions are required to perform this procedure:

  • Member of the local administrators group

Procedure

To verify that your users can receive e-mail messages from other SMTP domains

  1. In Exchange System Manager, in the console tree, expand Recipients, and then click Recipient Policies.

  2. In the details pane, right-click a recipient policy that is configured on this server, and then click Properties.

  3. On the E-Mail Addresses (Policy) tab of that policy, view the SMTP addresses that are configured by that policy, and then ensure that the domain for which you want to receive SMTP mail is listed as an address. Verify that the check box next to the address is selected.

  4. Double-click the SMTP address you want, and then, in SMTP Address Properties, verify that the This Exchange Organization is responsible for all mail delivery to this address check box is selected.

    The SMTP Address Properties dialog box

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    Note

    If you have more than one recipient policy configured on a server, the SMTP e-mail address that you are attempting to verify may be located on another recipient policy.

  5. If you have more than one recipient policy configured on a server, repeat steps 3 through 5 of this procedure for each recipient policy.