Managing Mobile Services

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This section includes information about managing mobile services for Exchange. For procedures that relate to mobile services, see Configuring Mobile Device Support.

Managing Exchange ActiveSync

By using Exchange ActiveSync, users with a mobile device that is powered by Windows with the desktop ActiveSync software can synchronize their devices with their Exchange servers over the Internet. Users connect across the Internet to their Exchange front-end server and request information from their Exchange mailbox server. When you enable access to Exchange using Exchange ActiveSync, follow these steps.

  1. Use the front-end and back-end server architecture to provide a single namespace for users to connect to your network (recommended). For more information, see Planning an Exchange Server 2003 Messaging System.

  2. Install an SSL certificate on the front-end server. For more information, see the Exchange Server 2003 Deployment Guide.

  3. Inform users how to connect to the Internet from their device and use ActiveSync on their device to connect to their Exchange server. For more information, see the Exchange Server 2003 Deployment Guide.

The following sections provide information about how to manage Exchange ActiveSync for your organization, including how to enable and disable the Exchange ActiveSync application, and how to enable ActiveSync for your users.

Enabling Exchange ActiveSync for Your Organization

By default, Exchange ActiveSync is enabled for all the users in your organization. If your users have mobile devices that are powered by Windows, you can inform them how to configure their devices to use Exchange ActiveSync. To enable and disable Exchange ActiveSync for your organization, use Exchange System Manager. However, when you add new users to your organization and you want to enable them to use Exchange ActiveSync to access Exchange with a mobile device that is powered by Windows, use Active Directory Users and Computers to modify the settings for a user or groups of users.

Important

Exchange ActiveSync must use the default virtual directory created by Exchange Server 2003 Setup. Deleting, renaming, and creating additional virtual directories on the same virtual server will prevent Exchange ActiveSync from functioning properly. Additionally, if you attempt to re-create the Exchange ActiveSync virtual directory in Exchange System Manager, Exchange ActiveSync will not function.

Enabling Up-to-Date Notifications for Your Organization

After you configure your organization to use Exchange ActiveSync, you can configure your Exchange 2003 servers so that users can receive up-to-date notifications to keep their devices current with the changes that occur when a new item arrives in their Exchange mailbox. This notification prompts the user's device to synchronize the device with the Exchange mailbox automatically.

Enabling Users to Use a Mobile Operator to Receive Notifications

If you enable the Exchange ActiveSync up-to-date notifications feature, your users use a mobile operator to deliver messages from the corporate network to their devices. You can enable your users to receive notification in two ways.

  • Option 1: Specify a mobile operator for your users
    To specify a mobile operator for your users, disable the Enable notifications to user specified SMTP addresses on the Exchange server that has the mailboxes for these users. If you select this option, you need to inform your users how to set their devices to use the mobile operator that you specify for up-to-date notifications.
  • Option 2: Allow users to use their own mobile operators
    If your users have their own mobile devices that are powered by Windows, you can allow them to use their own mobile operators to deliver notifications to their devices. If you select this option, you need to inform your users how to set their devices to use the mobile operators that they want to use for up-to-date notifications.

Use the following procedures to configure devices for AUTD: