How to Delete an Existing Unified Messaging Auto Attendant

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.


Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

Topic Last Modified: 2007-08-22

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to delete an existing Unified Messaging (UM) auto attendant. After you delete an existing UM auto attendant, the incoming calls that were answered by the UM auto attendant must be answered by a human operator.

A UM auto attendant cannot be deleted if it is associated with a UM dial plan as the default UM auto attendant.

To perform this procedure, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Microsoft Exchange Server 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.

  • A UM auto attendant has been created.

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. In the console tree, click Unified Messaging.

  3. In the work pane, click the UM Auto Attendants tab.

  4. In the work pane, select the UM auto attendant that you want to delete.

  5. In the action pane, click Remove.

  6. In the confirmation dialog box, click OK to delete the UM auto attendant.

  • Run the following command:

    Remove-UMAutoAttendant -Identity MyAutoAttendant

For more information about syntax and parameters, see Remove-UMAutoAttendant.