How to Disable a Unified Messaging Auto Attendant

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.


Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

Topic Last Modified: 2007-08-19

This topic explains how to use the Exchange Management Console or the Exchange Management Shell to disable a Unified Messaging (UM) auto attendant. By default, when a UM auto attendant is created, its status is set to enabled. After you create the UM auto attendant, you can control its status by changing the status variable. For example, you might want to disable the UM auto attendant when you are recording or re-recording customized prompts and messages. If the UM auto attendant is disabled, the UM auto attendant is not able to answer incoming calls.

To perform this procedure, the account you use must be delegated the Exchange Organization Administrators role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange Server 2007, see Permission Considerations.

Also, before you perform these procedures, confirm that a UM auto attendant has been created and the status is set to enabled.

  1. In the console tree of the Exchange Management Console, expand the Organization Configuration node.

  2. In the console tree, click Unified Messaging.

  3. In the result pane, click the UM Auto Attendants tab.

  4. In the result pane, select the UM auto attendant that you want to disable.

  5. In the action pane, click Disable.

  • Run the following command:

    Disable-UMAutoAttendant -Identity MyUMAutoAttendant

For more information about syntax and parameters, see Disable-UMAutoAttendant.