Tools for Troubleshooting NDRs

 

You can use the following diagnostic tools and files to help with basic NDR troubleshooting:

  • A copy of the NDR.   Make sure that you save the NDR message.

  • The delivery status notification code in the NDR.   Make sure that you save the delivery status notification code in the NDR message.

  • The application event log.   Set the diagnostic logging of the message categorizer to level 7.

  • LDP tool outputs.   You can use outputs from the LDP tool (ldp.exe) to help troubleshoot NDRs. You can use this tool to perform Lightweight Directory Access Protocol (LDAP) operations against Microsoft Active Directory® directory service. The LDP tool is included with the Microsoft Windows® 2000 Server and Windows Server™ 2003 support tools.

  • LDIFDE outputs.   You can use outputs from LDIFDE to help troubleshoot NDRs. You can use this command-line tool to create, modify, and delete Active Directory objects. This tool is included with Windows 2000 Server and Windows Server 2003. For additional information about LDIFDE, see the Windows online documentation.

  • Message Tracking Center.   Message Tracking Center can track messages in Exchange 2003 organizations and in mixed Exchange Server version 5.5 and Exchange 2000 and Exchange Server 2003 deployments. For more information about Message Tracking Center, see the Exchange Server 2003 online documentation.

  • Metabase outputs.   You can obtain metabase outputs by using Metabase Editor to browse through and modify attributes in the Microsoft Internet Information Services (IIS) metabase. Metabase Editor is included with the Microsoft Windows 2000 Server Resource Kit and Microsoft Windows Server 2003 Resource Kit.

  • System Monitor counters.   Use the System Monitor counters for Message Categorizer to assist you with NDR troubleshooting. Message categorizer performance counters are discussed later in this section.

  • Network Monitor trace.   You can use Network Monitor (Netmon.exe) to capture all local network traffic, or you can select a subset of frames to capture. You can also make a capture respond to events on your network. Network Monitor is included with Windows 2000 Server and Windows Server 2003. For additional information about Network Monitor, see the Windows online documentation.

  • The regtrace tool.   For additional information about the Regtrace tool, see Microsoft Knowledge Base article 238614, "XCON: How to Set Up Regtrace for Exchange 2000." Although this article is written for Exchange 2000, the same information applies to Exchange 2003.