Disable voice mail for a user


Applies to: Exchange Online, Exchange Server 2013, Exchange Server 2016

Topic Last Modified: 2012-11-05

You can disable Unified Messaging (UM) for a UM-enabled user. When you do this, the user can no longer use the voice mail features found in Unified Messaging. If you prefer, when you disable UM for a user, you can keep the UM settings for the user.

For additional management tasks related to users who are enabled for voice mail, see Voice mail-enabled user procedures.

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging permissions topic.

  • Before you perform this procedure, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • Before you perform this procedure, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • Before you perform these procedures, confirm that the existing user is currently enabled for Unified Messaging. For detailed steps, see Enable a user for voice mail.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server, Exchange Online, or Exchange Online Protection..

  1. In the EAC, click Recipients.

  2. In the list view, select the user whose mailbox you want to disable for Unified Messaging.

  3. In the Details pane, under Phone and Voice Features, under Unified Messaging, click Disable.

  4. In the Warning box, click Yes to confirm that Unified Messaging will be disabled for the user.

This example disables Unified Messaging and voice mail for the user tonysmith@contoso.com, but keeps the UM mailbox settings.

Disable-UMMailbox -Identity tonysmith@contoso.com -KeepProperties $True