How to Enable a Unified Messaging User to Receive Faxes

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.


Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

Topic Last Modified: 2007-08-22

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable a Unified Messaging (UM) user to receive faxes. By default, when you enable a user for Unified Messaging, they will be able to receive faxes. However, there may be situations when the user cannot receive faxes, because the ability to receive faxes has been disabled on their mailbox.

For a specific user to be able to receive fax messages in their Microsoft Exchange Server 2007 mailbox, each Unified Messaging server that is associated with the dial plan that the user is associated with must be configured to accept incoming fax calls. In addition, the UM dial plan must also be configured to allow faxes to be sent to UM-enabled users.

If the UM dial plan has been configured to prevent users associated with the dial plan from receiving faxes but the users' mailboxes are configured to allow faxes to be received, the users will still be prevented from receiving faxes.

For more information about how to configure a dial plan to enable or prevent users from receiving fax messages, see the following topics:

To perform the following procedures, the account you use must be delegated the Exchange Recipient Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.

  • A UM mailbox policy has been created.

  • The user has been enabled for Unified Messaging.

  • The ability to receive faxes has been disabled for the UM-enabled user.

  1. In the console tree of the Exchange Management Console, expand the Recipient Configuration node, and then click the Mailbox node.

  2. In the result pane, select the user mailbox that you want to modify.

  3. In the action pane, click Properties.

  4. On the Mailbox Features tab, click Unified Messaging, and then click Properties.

  5. On the Unified Messaging Properties page, select the check box next to Allow the user to receive faxes.

  6. Click OK to save your changes.

  • Run the following command:

    Set-UMMailbox -Identity -FaxEnabled $true

For more information about syntax and parameters, see Set-UMMailbox.

For more information about Unified Messaging users, see the following topics: