Microsoft Exchange Search service failed to crawl a mailbox because the search service could not logon to the mailbox
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
102 |
Event Source |
MSExchange Search Indexer |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/Search |
MOM Rule Name |
Microsoft Exchange Search service failed to crawl a mailbox because the search service could not logon to the mailbox. Check status of deleted or disabled mailbox or wait for Active Directory replication to complete. |
Explanation
This Error event indicates that the Microsoft Exchange Search service did not crawl the mailbox because the search service was unable to log on to the mailbox. The error can occur in the following conditions:
The mailbox is disabled or deleted
In a Move Mailbox operation, Active Directory replication has not yet occurred
The error means that an index for the mailbox is not created. Because of this error, search will be slower for the affected user. The event description will provide the affected mailbox GUID and the exception that caused the event for the specified mailbox.
User Action
To resolve this error, do one or more of the following:
Wait for Active Directory replication to occur.
Check the status of a disabled or deleted mailbox.
Look at the Application event log for a detailed description of the event.
Get additional help by posting the issue at Newsgroups: Exchange Server and Outlook.
Contact Microsoft Product Support Services with the error code. For more information, visit the Contact Us page of the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.