A database inconsistency was encountered while performing an upgrade on the database


Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.


Product Name


Product Version

8.0 (Exchange Server 2007)

Event ID


Event Source


Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Store

MOM Rule Name

A database inconsistency was encountered while performing an upgrade on the database. Run Isinteg to detect and repair database inconsistencies.

This Error event indicates that a database inconsistency was encountered when an upgrade was performed on the database.

To resolve this error, do one or more of the following:

  • Run Isinteg to detect and repair database inconsistencies. Run it with the alltests option to see what will be fixed. Before you run with -fix option, make sure that you have a good backup. Be aware that the length of time that you need to complete the tests will depend on the size of your databases. Contact Microsoft Product Support Services for help with running the Isinteg utility. For more information about how to contact support, visit the Microsoft Help and Support Web site.

  • For more information about the Isinteg utility for Exchange 2000 Server and Exchange Server version 5.5, see Microsoft Knowledge Base article 182081, Description of the Isinteg utility.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.