The Microsoft Exchange Unified Messaging service was unable to initialize because of a configuration file error
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
1008 |
Event Source |
MSExchange Unified Messaging |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Unified Messaging |
MOM Rule Name |
The Microsoft Exchange Unified Messaging service was unable to initialize because of a configuration file error. For more information, see the event description. |
Explanation
This Error event indicates that an exception has occurred when the Unified Messaging configuration data file (UMConfig.xml) or the finite state machine files, for example, Logon.fsm, Fax.fsm, and DtmfMainMenu.fsm, are loaded during initialization of the Microsoft Exchange Unified Messaging service. Therefore, the Unified Messaging service was stopped. The UMConfig.xml file contains references to the finite state machine files. The finite state machine files define the actions that are executed when the Unified Messaging service transits from one state to another. This event may be caused by the following conditions:
The UM configuration data file is damaged or missing.
One or more finite state machine files are damaged or missing.
User Action
To resolve this error, do the following:
Replace the UMConfig.xml file and all the finite state machine files (*.fsm) with the default files located on the Exchange Server 2007 CD. The UMConfig.xml file and the finite state machine files are located in the \Setup\Server Roles\Common folder on the Exchange 2007 CD. The default location to replace these files on your UM Server is C:\Program Files\Microsoft\Exchange Server\bin.
Restart the Unified Messaging service.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.