The backup of the Exchange store database was halted by the client or the connection with the client failed
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
215 |
Event Source |
ESE |
Alert Type |
Warning |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Common Components/Extensible Storage Engine |
MOM Rule Name |
The backup of the Exchange store database was halted by the client or the connection with the client failed. Examine the log files of your third-party backup application or NT Backup. |
Explanation
This Warning event indicates that the backup has been stopped because it was halted by the client or the connection with the client failed.
The most frequent cause of the error is that a third-party online Exchange-aware backup software program has problems. Other known causes are as follows:
A checksum mismatch (corruption) in the database.
Losing the connection between the backup client and the Exchange server.
Manually ending the connection between the backup client and the Exchange server.
User Action
To resolve this event, try one or more of the following:
If you are using a third-party backup application, the first step is to make sure that logging of the backup software itself is enabled. Then, examine the logs of the backup software.
Check on the Web site of the backup software vendor to see whether this is a known issue and if an update or hotfix is available.
Try the backup with NT Backup. If the backup succeeds, the backup software is at fault and the issue must be referred to the backup software vendor.
Check the Application log and make sure that there are no database errors.
Check the System log for hardware errors.
Make sure that the backup software agent has not lost network connectivity to the Exchange server. If this happens, restart the database backup.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.