The UM worker process (UMWorkerProcess.exe) encountered an unhandled exception during an incoming call
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
1014 |
Event Source |
MSExchange Unified Messaging |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Unified Messaging |
MOM Rule Name |
The UM worker process (UMWorkerProcess.exe) encountered an unhandled exception during an incoming call. The call was disconnected. |
Explanation
This Error event indicates that an unhandled exception occurred in the Microsoft® Exchange Server 2007 Unified Messaging (UM) worker process (UMWorkerProcess.exe) during an incoming call. As a result, the incoming call was disconnected. This event may occur if the following conditions are true:
An unexpected error is generated within the UM worker process.
There is no mechanism defined by the UM worker process to handle the error.
User Action
To resolve this error, follow one or more of these steps:
Restart the Microsoft Exchange Unified Messaging service.
Restart the Unified Messaging server.
If this error frequently occurs, contact Microsoft Product Support. For contact information, visit the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.