• Article

The state of monitored Mailbox services could not be detected

 

Topic Last Modified: 2007-11-16

The Microsoft® Exchange Server 2007 Management Pack for Operations Manager runs Exchange Management Shell cmdlets to monitor the Exchange environment. Running cmdlets triggers one or more Operations Manager alerts if it is detected that there is a problem in your Exchange environment.

To learn more about this event, do one or more of the following:

  • Review the description of the alert that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

500;10000;10003;10005;10007

Event Source

MSExchange Monitoring ServiceHealth

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Service Monitoring

MOM Rule Name

The state of monitored Mailbox services could not be detected.

Explanation

The cmdlet that ran to trigger this event is the Test-ServiceHealth cmdlet. The Test-ServiceHealth cmdlet is used to test whether all the required services that are configured to start automatically on a server have started. This Error event indicates that the Test-ServiceHealth cmdlet failed.

User Action

To resolve this error, do one or more of the following:

  • For detailed information about the cause of this event, review the Microsoft Operations Manager (MOM) Operator Console. For more information, see "Introduction" earlier in this topic.

  • Review the Application log for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

If you are having difficulty resolving the issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support site.

For More Information

For more information about the Test-ServiceHealth cmdlet, see Test-ServiceHealth.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.