The Active Directory site for the specified Exchange server was not determined in the routing tables

 

Topic Last Modified: 2010-04-20

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

5005

Event Source

MSExchangeTransport

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

The Active Directory site for the specified Exchange server was not determined in the routing tables. Recipients will not be routed to this server.

Microsoft Exchange Server 2007 Service Pack 1 (SP1) includes the Active Directory Rights Management Service Prelicensing agent. The Prelicensing agent helps speed access to RMS-protected content for Microsoft Office Outlook clients. This event is triggered when the Prelicensing agent tries to obtain a license for content that was protected by an earlier version of RMS.

Prelicensing is supported only in Windows Rights Management Services Service Pack 2 (SP2).

To resolve this problem, follow these steps:

  • For more information about the cause of this event, review the Operator Console, as described earlier in this topic.

  • Review the Application log for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • Update the RMS client software to RMS SP2. For more information about how to obtain RMS SP2, see Microsoft Knowledge Base article 917275, How to obtain Windows Rights Management Services with Service Pack 2.

If you have difficulty resolving this problem, contact Microsoft Product Support. For information about how to contact support, visit the Microsoft Help and Support Web site.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 

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