• Article

Unable to move mailbox

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

1008

Event Source

MSExchangeSA

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant

MOM Rule Name

Unable to move mailbox.

Explanation

This Error event indicates that an attempt to move a Microsoft® Exchange Server mailbox failed. The error message specifies the cause of this event.

User Action

To resolve this error, follow these steps:

  • Use the error message specified in the event description to help you diagnose the problem. For example, an error message that reads "Access Denied" may indicate a problem with administrative permissions.

  • Review the Application log for other events that occurred at the same time as this event to help determine the cause. For example, an event that informs you about a problem contacting a specific server may indicate a problem with network connectivity. You can use the Ping or PathPing command-line tools to test basic connectivity from the server that is running Exchange Server to one of the domain controllers. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.

  • Review the Application log on the other server involved in the mailbox move action. For example, if the error is related to the Microsoft Exchange Information Store (MSExchangeIS) service on another server, check the Application log on the other server for MSExchangeIS events that may provide more information about this error.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.