The managed folder assistant failed to provision a mailbox
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
10001 |
Event Source |
MSExchangeMailboxAssistants |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/Information Worker |
MOM Rule Name |
The managed folder assistant failed to provision a mailbox. |
Explanation
This Error event indicates that the managed folder mailbox assistant (formerly known as e-mail life cycle assistant) could not retrieve managed folder mailbox policy information (formerly known as E-Mail Life Cycle Policy data) from the Active Directory® directory service to provision the mailbox specified in the event description. The managed folder mailbox assistant is a time-based Exchange assistant that provisions the managed default folders and managed custom folders in user mailboxes on scheduled intervals.
For more information about managed folders, managed content settings, managed folder mailbox policies, and managed folder assistant, see Deploying Messaging Records Management.
The managed folder mailbox assistant uses the managed folder mailbox policy information to either set the content status to expired or copy the content of a managed folder to a different folder. This event may occur when managed folder mailbox policy information in Active Directory has been corrupted or is invalid.
User Action
To resolve this error, take one or more of the following steps:
Re-configure the managed folder mailbox policy for the mailbox specified in the event description. For detailed instructions, see How to Create a Managed Folder Mailbox Policy.
Restart Microsoft Exchange Mailbox Assistants service by using Services snap-in.
If this error frequently occurs, contact Microsoft Product Support Services. For information, visit the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.