Active Remote Delivery Queue Length - sustained for 5 minutes - Red(>250) - Edge Transport

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager includes a performance data collection engine that is used to query performance counter objects on computers that are running Exchange Server 2007. For this Operations Manager rule, data is collected using the performance counter specified in the Details table.

To review the value of the performance counter that generated this alert, do one of the following:

  • If you are using Microsoft Operations Manager 2005, from the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • If you are using System Center Operations Manager 2007, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

 

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event Source

MSExchangeTransport Queues

Counter Name

Active Remote Delivery Queue Length

Instance Name

_Total

Sample Interval (in seconds)

60

Server Role

Ex. Edge Transport

Critical Error Threshold

>250

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Edge Transport/Transport

MOM Rule Name

Active Remote Delivery Queue Length - sustained for 5 minutes - Red(>250) - Edge Transport.

Active Remote Delivery Queue Length is the number of items in the active remote delivery queues.

This alert indicates that more than 250 messages have been in the Active Remote Delivery Queue for more than 5 minutes.

For information about queue management tasks, see Managing Queues.

To resolve this performance alert, do one or more of the following:

  • Use the Exchange Mail Flow Troubleshooter to troubleshoot this issue. When running the tool, under What Symptom are you seeing?, click Messages are backing up in one or more queues on a server. The Mail flow Troubleshooter is located under the Toolbox node of Microsoft Exchange Management Console.

  • Review the System and Application event logs for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this alert.

If you cannot resolve this problem, or experience other problems or mail flow interruptions in the Exchange environment, contact Microsoft Product Support Services. For information about how to contact support, visit the Microsoft Help and Support Web site.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Microsoft Help and Support Web site.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

 
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