The Out of Office Assistant detected schedule line data that is not valid
Topic Last Modified: 2006-09-22
The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
3002 |
Event Source |
MSExchangeMailboxAssistants |
Alert Type |
Error |
MOM Rule Path |
Exchange12/Exchange 2007/Mailbox/InformationWorker |
MOM Rule Name |
The Out of Office Assistant detected schedule line data that is not valid. |
Explanation
This Error event indicates that time-based Out of Office (OOF) Assistant could not parse the scheduled OOF information from one or more mailboxes. The OOF Assistant can be either an event-based assistant or a time-based assistant. The event-based assistant starts to process mailboxes on the occurrence of an event, such as on a change of OOF information in one or more mailboxes. The time-based assistant processes the mailboxes periodically after specific time intervals. This event may be caused if the time-based OOF Assistant does not parse the scheduled OOF information from one or more mailboxes because of internal errors.
User Action
To resolve this error, take the following steps:
Increase the diagnostic logging level of the OOF Assistance category on the MSExchangeMA service. After you increase the diagnostic logging level, you will see more events that are specific to this error in the Application log. These related events may help you find the root cause of this error. To increase the diagnostic logging level, follow the steps shown here:
Warning
Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.
Start Registry Editor (regedit).
Locate the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeMA\Diagnostics
In the results pane, change the Value data of OOF Assistant key to 5.
Exit Registry Editor.
Restart Microsoft® Exchange Mailbox Assistants service from the Services console.
If you cannot resolve this error using the options suggested here, contact Microsoft Product Support Services. For more information, visit the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.