• Article

The message tracking log file is corrupted

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

7012

Event Source

MSExchangeTransportLogSearch

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport Log Search

MOM Rule Name

The message tracking log file is corrupted. The corrupted file will not be included in the search result.

Explanation

This Error event indicates the Message Tracking tool detected that a record stored in the message tracking log referenced in the event description was damaged. Specifically, a record may be damaged. Alternatively, one or more fields may be missing. Therefore, the record was excluded from the search results.

Message tracking records the Simple Mail Transfer Protocol (SMTP) transport activity of all messages that are transferred to and from a computer running Microsoft® Exchange Server 2007 that has the Hub Transport, Mailbox, or Edge Transport server role installed. You can use message tracking logs for message forensics, mail flow analysis, reporting, and troubleshooting.

For more information, see Managing Message Tracking.

User Action

To avoid this error in the future, follow one or more of these steps:

  • Do not manually modify message tracking log files. By default, these files are located in the following directory: C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\MessageTracking.

  • Make sure that your file-based antivirus software is configured to exclude file directories that contain message tracking log files.

  • Review the System log for disk-drive-related events. Use the information in those events to determine whether the disk that stored the log files has any hardware failures. You may have to use CHKDSK tool to check a disk and display a status report. For more information about CHKDSK, type CHKDSK /? at a command prompt.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.