File Distribution Service: Temporarily unable to connect to Active Directory to read configuration data

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:

  • From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.

To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

1003

Event Source

MSExchangeFDS

Alert Type

Warning

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/File Distribution Service

MOM Rule Name

File Distribution Service: Temporarily unable to connect to Active Directory to read configuration data. Will automatically retry in one minute.

Explanation

This Warning event indicates that there is no suitable Active Directory directory service server available to read the configuration data for the object specified in the event description. The Microsoft Exchange File Distribution service must read the configuration data from Active Directory to distribute offline address book and custom Unified Messaging prompts.

This event may occur because of intermittent network issues.

User Action

If this Warning event frequently occurs, follow these steps:

  • Use the Ping or PathPing command-line tools to test basic connectivity with the domain controller. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.

  • Run the Dcdiag command line tool to test domain controller health. To do this, run dcdiag /s:<Domain Controller Name> at a command prompt on the Exchange Server. Use the output of Dcdiag to discover the root cause of any failures or warnings that it reports. For more information, see the Microsoft Windows Server TechCenter article, Dcdiag Overview.

  • Review other related events in the Application log and System log for Warning events and Error events. These related events may provide more information about the root cause of this Warning event.

This Warning event may be ignored if occurred during known network issues.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.