The Outlook Web Access proxy request failed because the Client Access server that was supposed to receive the proxy traffic did not respond
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
40 |
Event Source |
MSExchange OWA |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Client Access/Outlook Web Access |
MOM Rule Name |
The Outlook Web Access proxy request failed because the Client Access server that was supposed to receive the proxy traffic did not respond. For more information, see MSExchange OWA event 40. |
Explanation
This Error event indicates that Microsoft Office Outlook Web Access could not proxy a request from a computer that is running the Client Access server role to a Client Access server that is located in a different Active Directory site.
To try to resolve this issue, Exchange proxied the request to an alternative Client Access server in the same Active Directory site as the Client Access server that failed. However, no Client Access servers respond in that alternative site. A symptom you may experience when this event is logged is that some users may be unable to access their mailboxes using Outlook Web Access through this Client Access server. This event may be caused by network connectivity issues between this Client Access server and the remote Client Access server.
For more information about Outlook Web Access proxying and redirection, see Understanding Proxying and Redirection.
User Action
To resolve this error, do one or more of the following:
Use the Ping or PathPing command-line tools to test basic connectivity. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.
Review the Application and System event logs for network-card-related events or connectivity-related events.
Check to see whether other computers that use the same default gateway and are plugged into the same hub or switch have also experienced connectivity problems. If the other computers connected to the same default gateway have not experienced network connectivity problems, the problem may be caused by a network adapter issue on a single computer. If this is the case, try to resolve this issue by following one or more of these steps:
Replace the network adapter with a network adapter that has been tested and proven reliable.
Update the driver for the network adapter driver to the latest version.
Replace the network cable between the system that failed and the hub or switch.
Check the settings on the network adapter and uplink hardware. The uplink hardware is the hub or switch that is used by the computer that has the Unified Messaging server role installed. Make sure that all network hardware is configured correctly by doing the following:
Make sure that the speed and duplex-level settings are the same on all network hardware.
If the media type is set to autosense, autosensing, autodetect, or Auto Select, make sure that all components autosense correctly.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.