Retention policy will not be applied to a folder - a destination folder was not specified

 

Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the MOM Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this MOM alert. From the MOM Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.

Details

Product Name

Exchange

Product Version

8.0 (Exchange Server 2007)

Event ID

10004

Event Source

MSExchangeMailboxAssistants

Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Mailbox/Information Worker

MOM Rule Name

Retention policy will not be applied to a folder - a destination folder was not specified.

Explanation

This Error event indicates that the managed folder mailbox assistant (formerly known as e-mail life cycle assistant) cannot provision the managed folder that is specified in the event description. The managed folder mailbox assistant is a time-based Exchange assistant that provisions the managed default folders and managed custom folders in user mailboxes on scheduled intervals.

For more information about managed folders, managed content settings, managed folder mailbox policy, and managed folder assistant, see Deploying Messaging Records Management.

This event may occur if managed content settings is configured to move content from the managed folder that is specified in the event description to a different managed folder (destination folder). But the destination folder is unavailable.

User Action

To resolve this error, re-configure the managed content settings mentioned in the event description and specify a valid managed folder as the destination folder. For detailed instructions on how to configure managed content settings, see How to Create Managed Content Settings.

For More Information

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.