System Attendant detected that the local computer is not a member of the group
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
9186 |
Event Source |
MSExchangeSA |
Alert Type |
Warning |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant |
MOM Rule Name |
System Attendant detected that the local computer is not a member of the group. |
Explanation
This Warning event indicates that the Microsoft Exchange System Attendant service could not find the Exchange Server computer in the Exchange Servers security group. Other symptoms you may experience when this event occurs are the presence of event ID 9187, and the inability to start the Microsoft Exchange System Attendant service and any services that depend on it.
This event may be caused if the distinguished name of the Exchange server has been changed. When the Microsoft Exchange System Attendant starts, it caches the distinguished name of the local computer. If the distinguished name of the Exchange Server computer is changed, for example by moving it from one organizational unit to another organizational unit, the new distinguished name will be different from the distinguished name that is in the cache. This will cause the Microsoft Exchange System Attendant to log event ID 9186 and 9187 messages.
User Action
To resolve this issue, do one of the following:
If your Exchange Server computer is listed in the Exchange Servers security group, restart the Microsoft Exchange System Attendant to refresh the cached value.
If your Exchange Server computer is not listed in the Exchange Servers security group, follow these steps:
Remove the Exchange Server computer account from the Exchange Servers group.
Add the Exchange Server computer account back to the Exchange Servers group.
Restart the Microsoft Exchange System Attendant service.
If you are having difficulty resolving the issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.