A transport rules agent failed to create an agent instance
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this event, do one or more of the following:
Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.
Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
1053 |
Event Source |
MSExchange Extensibility |
Alert Type |
Critical Error |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Agents/Common |
MOM Rule Name |
A transport rules agent failed to create an agent instance. |
Explanation
This Error event indicates that the agent specified in the event description could not initialize because of a Microsoft Exchange-specific exception. The event description indicates the exception that caused the problem.
This error may be logged if the resources that the agent requires are not available. For example, if the agent cannot connect to the Active Directory directory service, this error may be logged. It may also be logged for other reasons when attempts to create an agent instance fail.
User Action
To resolve this error, do one or more of the following:
Review the exception that is specified in the event description to better understand the cause of the problem. To search for more information about the specific exception, visit the Search the Support Knowledge Base (KB) Web page and the Exchange Server Community Web site.
If you suspect an Active Directory resource issue, run the Dcdiag command-line tool to test the health of the domain controller. To do this, run dcdiag /s:<Domain Controller Name> at a command prompt on the Exchange server. Use the output of Dcdiag to determine the cause of any failures or warnings that are reported. For more information, see Dcdiag Overview at the Microsoft Windows Server TechCenter.
Troubleshoot network connectivity issues. Use the Ping or PathPing command-line tools to test basic connectivity. Use Ping to isolate network hardware problems and incompatible configurations. Use PathPing to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.
If this event still occurs after you try to resolve this issue, do one or more of the following:
Contact Microsoft Product Support. For more information about how to contact support, visit the Contact Us page of the Microsoft Help and Support Web site.
Disable the agent that is specified in the event description. However, if you disable the agent, you disable the functionality that is provided by the agent. For information about how to disable a transport agent, see Disable-Transport Agent.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange 2007 event message articles that may not be represented by Exchange 2007 MOM alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.