OALGen is configured to generate version 2 or version 3 OAB files for an offline address book but there is no public folder server available
Topic Last Modified: 2007-11-16
The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.
To learn more about this alert, if you are using Microsoft Operations Manager 2005, do one or more of the following:
From the Operator Console, select this alert, and then click the Properties tab. Review the description of the alert that includes the variables specific to your environment.
From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description. Review the events that have been logged that meet the criteria of this Operations Manager alert.
To learn more about this alert, if you are using System Center Operations Manager 2007, do one or more of the following:
From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
8.0 (Exchange Server 2007) |
Event ID |
9386 |
Event Source |
MSExchangeSA |
Alert Type |
Warning |
MOM Rule Path |
Microsoft Exchange Server/Exchange 2007/Mailbox/System Attendant |
MOM Rule Name |
OALGen is configured to generate version 2 or version 3 OAB files for an offline address book but there is no public folder server available. |
Explanation
This Warning event indicates that offline address book (OAB) versions prior to version 4 in Exchange Server 2007 cannot be generated because a public folder server containing a replica of the OAB system folder cannot be contacted. Other symptoms you may experience include: some versions of Microsoft Office Outlook clients and Outlook Web Access are unable to view their Address Books.
This warning event may occur when both of the following are true:
The option Enable public folder distribution is enabled on the properties of the default OAB.
At least one public folder store is not online.
This event may also occur if the OAB folder does not properly exist or have a valid replica. This situation may occur in cases where an Administrator creates a new OAB, designates the public folder database on server <ServerName> as the site folder server, and the designated public folder database is subsequently deleted incorrectly. For example:
If you fail to remove a replica before deleting a public folder database.
If you remove a public folder database object from Active Directory.
If you have removed Exchange from a computer on which the public folder store was located.
This event may also occur if the OAB folder has been created, but hierarchy replication or maintenance had not occurred. In this scenario, the OAB folder was not created but the OAB exists in Active Directory. Active Directory lists a deleted public folder database as the designated site folder server and OAB folders do not exist anywhere in the Exchange organization.
User Action
To resolve this error, do one or more of the following:
Follow the procedures documented in the Troubleshooting Exchange 2007 topic, How to Troubleshoot MSExchangeSA 9386 Warnings and OAB Generation and Access Issues.
If you cannot resolve this issue, contact Microsoft Customer Support Services. For information about how to contact support, visit the Microsoft Help and Support Web site.
For More Information
To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.
To review Exchange Server 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.
If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.