At least one file could not be processed


Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.


Product Name


Product Version

8.0 (Exchange Server 2007)

Event ID


Event Source


Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/Hub Transport and Edge Transport/Transport

MOM Rule Name

At least one file could not be processed. These files have .bad extensions. Look for .bad files, and make sure that the content is valid.

This Error event indicates that one or more message files that have been classified as badmail exist in the Pickup directory or in the Replay directory. A message that is classified as badmail has serious formatting errors that prevent the Pickup directory or the Replay directory from submitting the message for delivery. Message files that are determined to be badmail are left in the Pickup directory or the Replay directory and are renamed from filename.eml to filename.bad.

To resolve this error, do one of the following:

  • If you want to discard the message files that have been classified as badmail, you can simply delete the message files from the specified location.

  • If you want to fix and resubmit the message files that were classified as badmail, follow these steps:

    • Move the message files that have been classified as badmail from the specified directory to a different location.

    • Change the file name extensions from .bad to .eml.

    • Resolve the errors in the message files.

    • Copy the message files back into the specified directory for delivery.

For more information, see the following topics:

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.