How to Enable a Custom Business Hours Welcome Greeting on a Unified Messaging Auto Attendant

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.


Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

Topic Last Modified: 2007-08-19

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to enable a custom business hours greeting for a UM auto attendant in Microsoft Exchange Server 2007 Unified Messaging (UM). The business hours welcome greeting is the first thing that a caller hears when a UM auto attendant answers their call during business hours.

Unified Messaging includes a default system prompt for use during business hours. Although the default system prompt must not be replaced or changed, you may want to provide an alternative greeting that is specific to your organization. You can create a custom welcome greeting in the .wav file format that can be used when callers call in to a UM auto attendant during business hours. For example, "Thank you for calling Woodgrove Bank."

You will probably want to customize the greetings, informational announcements, and menu prompts that are used with UM dial plans and auto attendants. After the Unified Messaging server role is installed on the Exchange 2007 server, you can configure the UM dial plans and auto attendants to use these custom .wav audio files.

To perform the following procedures, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Exchange Server 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

  • A UM dial plan has been created.

  • A UM auto attendant has been created.

  • A UM mailbox policy has been created.

  • A UM auto attendant has been created.

  1. In the console root of the Exchange Management Console, expand the Organization Configuration node.

  2. Click Unified Messaging.

  3. In the work pane, click the UM Auto Attendants tab.

  4. Select the auto attendant that you want to modify and then, in the action pane, click Properties.

  5. On the Greeting tab, under Business hours greeting, click Modify.

  6. On the Business Hours Greeting page, select from the following options:

    • Use default greeting

    • Use custom greeting file

  7. If you select the Use custom greeting file option, click Browse, locate the greeting file that you have already created, and then click OK.

  8. Click OK to save your changes.

  • Run the following command:

    Set-UMAutoAttendant -Identity MyUMAutoAttendant -BusinessHoursWelcomeGreetingEnabled $true -BusinessHoursWelcomeGreetingFilename WelcomeGreetingFile.wav

For more information about syntax and parameters, see Set-UMAutoAttendant.

For more information about UM auto attendants, see the following topics: