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Failed to copy file


Topic Last Modified: 2007-11-16

The Microsoft Exchange Server 2007 Management Pack for Operations Manager monitors the Windows Application log on computers that are running Exchange Server 2007 and generates this alert when the event or events specified in the following Details table are logged.

To learn more about this event, do one or more of the following:

  • Review the description of the event that includes the variables specific to your environment. From the Operator Console, select this alert, and then click the Properties tab.

  • Review all events that have been logged that meet the criteria of this Operations Manager alert. From the Operator Console, click the Events tab, and then double-click the event in the list for which you want to review the event description.


Product Name


Product Version

8.0 (Exchange Server 2007)

Event ID


Event Source


Alert Type

Critical Error

MOM Rule Path

Microsoft Exchange Server/Exchange 2007/Common Components/File Distribution Service

MOM Rule Name

Failed to copy file.

This event indicates that the Microsoft Exchange File Distribution service logged an error when attempting to copy a file.

  • If MSExchangeFDS event 1019 is logged, this Error event indicates that the Microsoft Exchange File Distribution service did not synchronize offline address book files between servers that are running Exchange Server and that run the Mailbox server role and Client Access (CAS) server role. The File Distribution service is used to distribute offline address book files and custom Unified Messaging prompts.

    This event may occur when either of the following conditions is true:

    • The synchronization operation is interrupted.

    • The destination directory that is specified in the event description cannot be found.

  • If MSExchangeFDS event 1020 is logged, this Error event indicates that a generic failure occurred during a file copy operation. The error message specified in the event description indicates a specific cause for this failure.

To resolve this error, follow one or more of these steps:

  • Restart the Microsoft Exchange File Distribution service from the Microsoft Windows Services console.

  • If Event MSExchangeFDS event 1020 is logged, search the Microsoft Knowledge Base for information about the error specified in the event description. To do this, use the Search Knowledge Base feature at the Microsoft Help and Support Web site.

  • Review the Application log for related events. Events that occur immediately before and after this event may provide more information about the root cause of this error.

To search the Microsoft Knowledge Base articles based on criteria that generated this alert, visit the Search the Support Knowledge Base (KB) Web site.

To review Exchange 2007 event message articles that may not be represented by Exchange 2007 alerts, see the Events and Errors Message Center.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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