Client Monitoring
The Client Monitoring feature of Operations Manager 2007 consist of two major components:
- Agentless Exception Monitoring (AEM)
- Customer Experience Improvement Program (CEIP)
Agentless Exception Monitoring
AEM enables you to monitor operating systems and applications for errors. Error reporting clients are configured with group policy to redirect error reports to an Operations Manager 2007 Management Server. By staging error reports on a Management Server, you are able to filter which errors are sent to Microsoft. Operations Manager 2007 is also able to provide detailed views and reports that aggregate error data across your organization. The views and reports provide knowledge about failures and offer solutions, as available, to help resolve the issues.
You can determine how often an operating system or application experiences an error and the number of affected computers and users. This determination enables you to direct your efforts where they will have the greatest benefit to the organization.
When the error reports are anonymously synchronized with Microsoft, per the Privacy Statement for the Microsoft Error Reporting Service, solutions that are available for the respective errors are returned. You can also use AEM to return solutions for issues experienced with your internally developed applications.
Customer Experience Improvement Program
The Customer Experience Improvement Program (CEIP) centrally collects on a Management Server information about how your organization uses Microsoft programs and some of the issues encountered. This information is then forwarded to Microsoft.
Microsoft uses this information to help improve the products and features used most often by your organization. The end results are software improvements to better meet your organization's needs.