Shutting Down or Starting Speech Server

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Shutting Down or Starting Speech Server

Use the following shutdown and start sequence when upgrading Microsoft Speech Server (MSS) software. In addition, be sure to use these procedures when performing computer maintenance, or when adding new telephony lines or equipment for an MSS system.

On an Enterprise Edition installation, if load balancing is used for a server farm, consult the manufacturer's documentation for any additional procedures.

Shutdown Sequence

Use the following shutdown sequence when upgrading MSS software or performing computer maintenance.

  1. If applicable, on the Telephony Application Services (TAS) computer, pause the TAS service.

    Note  Pausing the TAS service will not result in an immediate termination of currently connected calls. It will cause the server to stop accepting new calls but continue processing existing calls according to the time value set in the ShutdownTimeout property. For more information, see Configuring Speech Engine Services.

  2. After all pending calls have terminated, stop the TAS service.

  3. If applicable, on the TAS computer, stop the Telephony Interface Manager (TIM) service.

  4. Stop other services and hardware devices as needed.

  5. Make hardware and software upgrades as needed.

Start Sequence

Use the following start sequence when upgrading MSS software or performing computer maintenance.

  1. Start the Web server. Speech Engine Services (SES) may be configured to preload resources from the Web server. In this case, the Web server must be available when a computer running SES starts.

  2. If two or more SES computers are used, start the load balancer or ensure that the load balancer is available. See the load balancer manufacturer's documentation for more information.

  3. Start the SES computer. SES services will automatically start by default after the computer running SES restarts.

    Note  Perform steps 4 through 6 only if the MSS system supports telephony (voice-only) applications.

  4. If two or more TAS computers are used, start the Private Branch Exchange (PBX) unit or make sure the PBX is available. Otherwise, proceed to step 5. See the PBX manufacturer's documentation for information regarding procedures.

  5. Start the Telephony Interface Manager service. See the documentation for the manufacturer of the telephony interface manager software for more information.

  6. Start the TAS computer. When the TAS service starts, the MSS system is ready to accept incoming calls.