Assigning Multiple Channels to a Single Application
Assigning Multiple Channels to a Single Application
Applications that handle inbound calls typically have multiple channels to handle the call load. There are two ways to specify multiple channels for a single application:
List each channel individually
Use wildcards to specify groups of channels
To Specify Multiple Channels by Listing Each Channel Individually
On the Speech Application Deployment Service (SADS) properties page, type Dialed Number Information Service (DNIS) numbers or port numbers on separate lines in the DNIS or port numbers box.
For example, to assign digital channels to the application specified in the Application Manifest URL box, type DNIS telephone numbers on separate lines in the DNIS or port numbers box:
4255550100
4255550101
4255550102To assign analog channels to the application, type port numbers on separate lines in the DNIS or port numbers box:
0
1
2
To Specify Multiple Channels by Using Wildcards to List Groups of Channels
On the SADS properties page, use the wildcard character (*) to specify multiple numbers with a single number entry in the DNIS or port numbers box.
For example, 425555010* represents 4255550100, 4255550101, and 4255550102. You can use the wildcard anywhere in the number string (for example, *5550100 represents 4255550100 and 2065550100).
You can use the wildcard character to specify multiple ports for analog channels. For example, to assign all the ports on an analog telephony board to the application, enter * in the DNIS or port numbers box.
Remarks
Microsoft Speech Server (MSS) starts applications based on their order in the SADS applications list and the status of the application (either enabled or disabled). If you have multiple applications listed in the Application Manifest URL box, carefully plan the appropriate order for applications that specify the same channels.
For example, if all channels are assigned to application A (using the wildcard character (*) in the DNIS or port number box) and 4255550100 is assigned to application B, you must place application B before application A to allow callers dialing 4255550100 to reach application B. Otherwise, all callers dialing 4255550100 will go to application A. To change the order of applications, select the application in the Application Manifest URL box and click the arrow buttons located to the right of the list to move the application name up or down in the list.
If you do not want any calls going to a particular application, clear the Enabled check box for that application to disable it.
See Also
About Multiple Applications | Setting the Application Precedence