Deploying Outbound-Calling Applications

Deploying Outbound-Calling Applications

Most telephony applications are implemented as call-answering services. Some applications provide a notification service by placing outbound calls to the recipient. Such calls typically either play a message or start a dialog interaction.

This section contains:

Examples of Outbound-Calling Applications

Outbound-calling applications have become integrated into society in various ways. Many organizations have instituted outbound-calling applications as a matter of service, accuracy, and convenience.

Examples of such applications include:

  • A school notifying parents of school cancellation due to snow.

  • An airline notifying passengers of flight cancellation, and then providing a dialog interaction that enables the passengers to rebook a flight or change a connecting flight.

  • A bank notifying a customer of an overdrawn account, or of a single transaction on a credit card that exceeds a certain amount.

Deploying an outbound calling application to be managed by Microsoft Speech Server (MSS) is similar to deploying a call-answering application. The main differences are in the architecture, the use of message queuing, and some configuration details.

See Also

Application Deployment Overview | Deploying an Application to Speech Server | Message Queuing Overview