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Microsoft IT Showcase

Welcome to an insider's view of the Microsoft enterprise IT environment. Here you'll find a complete list of content on Microsoft IT's best practices and lessons learned as we plan for, develop, deploy, and manage Microsoft products in our own global enterprise.

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  • 343 Industries Gets New User Insights from Big Data in the Cloud
    Published: 05/03/2013
    The Halo franchise is an award-winning collection of properties that has grown into a global entertainment phenomenon. To date, more than 50 million copies of Halo video games have been sold worldwide. As developers prepared to launch Halo 4, they were tasked with analyzing data to gain insights into player preferences and support an online tournament. To handle those requests, the team used a powerful Microsoft technology called Windows Azure HDInsight Service, based on the Apache Hadoop big data framework. Using HDInsight Service to process and analyze raw data from Windows Azure, the team was able to feed game statistics to the tournament’s operator, which used the data to rank players based on game play. The team also used HDInsight Service to update Halo 4 every week and support a daily email campaign designed to increase player retention. Organizations can also take advantage of data to quickly make business decisions.
    Business Case Study

  • 5 IT Strategies for App Creation and Delivery
    Published: 06/26/2014
    Read how Microsoft IT is embracing the Social, Mobile, Analytics, Cloud, and other megatrends to create a platform that streamlines the creation and delivery of applications that enhance user experiences; promote anytime, anywhere productivity; and reflect a more agile approach to delivery.

A - C

  • Achieving Excellence in Designing and Maintaining SQL Server Transactional Replication Environments
    Published: 06/21/2012
    Microsoft IT protects against unplanned Transactional Replication outages and issues by using best practices and proactive monitoring. This results in increased stability, simplified management and improved performance of transactional replication environments.
    Technical White Paper

  • Active Directory Rights Management Services at Microsoft
    Published: 12/08/2011
    At Microsoft, sensitive business information in e-mail and business documents was at risk of exposure to unauthorized users. Microsoft IT implemented AD DS so that authors could use Microsoft Office and SharePoint Server to restrict access to confidential data.
    Technical White Paper

  • Advancing Growth in New and Emerging Markets through IT
    Published: 07/28/2014
    Microsoft has identified new and emerging markets (NEMs) as a focus of future growth. This article is intended for Business Decision Makers (BDMs), IT Decision Makers, and Chief Executives to help them understand Microsoft ITs response to the potential of these markets. The article first describes how Microsoft identified markets for focus. It then shows how Microsoft Information Technology (Microsoft IT) used cross-function teams to identify gaps in user experience, and how those gaps were prioritized and tracked for improvements. The article concludes with a discussion of the resulting benefits of this data-driven analysis, and how Microsoft IT plans to apply and revise the model and its applications.

  • Align Enterprise Social Tools with Business Needs
    Published: 04/06/2015
    In this article, Microsoft IT looks at social tools such as Yammer as an additional tool in the enterprise suite. At Microsoft, social tools improve and optimize business processes while increasing transparency and agility.

  • Aligning the IT Organization to Deliver Modern Applications
    Published: 07/24/2014
    The recent creation of app stores containing small, focused apps, available across a range of consumer devices, has created challenges for Information Technology (IT) departments in many organizations. In order to address these challenges, Microsoft IT created a centralized app certification process and single app portfolio, both managed from a single point. This provided a mechanism for Microsoft to provide apps developed in an agile software development environment, to distribute these apps to users across a range of devices, and to still maintain control in terms of functionality, security, and regulatory and corporate compliance.
    Business Case Study

  • Application Portfolio Management and the Cloud
    Published: 06/06/2012
    Microsoft Information Technology (MSIT) is at the forefront of the Microsoft directive to lead with cloud computing. To support this initiative, MSIT has developed application assessment and migration tools that evaluate an application’s suitability for migration to Microsoft cloud services. MSIT has also documented best practices that can help Microsoft customers evaluate and migrate their infrastructures, applications, or services, to cloud computing.

  • AppLocker Deployment at Microsoft
    Published: 12/07/2011
    AppLocker is a feature of Windows 7 and Windows 2008 R2 that maintains legal and security obligations to prevent the execution of unwanted applications on domain-joined devices. Unauthorized Peer 2 Peer (P2P) applications within the Microsoft infrastructure are strictly prohibited by the Microsoft Information Security General Use Standard. Microsoft is currently blocking Unauthorized P2P on the network edge/proxy. This Group Policy setting extends the protection to machines on the corporate network.
    Technical Case Study

  • Architecting a Global Human Resources System Using SharePoint, Azure, & Duet
    Published: 02/03/2011
    In this webcast, we describe how Microsoft architected its Human Resources Web content platform using SharePoint 2010, Azure and Duet for connecting to its SAP ERP application. The portal is an ongoing project and we will review the past and future roadmap, discuss the benefits of current technologies and offer recommendations relevant to other enterprise-level HR systems managers.
    IT Pro Webcast

  • Architecting the Virtual Application Infrastructure (App-V 4.6) at Microsoft
    Published: 06/28/2010
    Microsoft Application Virtualization (App-V) helps Microsoft provision, distribute, and manage applications in its global network infrastructure. Application Virtualization reduces costly application-management processes, accelerates application and operating system deployments, and creates a foundation for a software-services and management infrastructure.
    Technical Case Study

  • Architecting a Windows Azure Hybrid Solution to Support Employee Performance Management
    Published: 05/18/2012
    Microsoft IT discusses best practices developing a hybrid solution using Windows Azure, the Windows Azure service bus and SQL Azure to accommodate cyclical peak load usage of the HR, Performance Management application.

  • Automated Data Quality Checks Using SQL Server and Visual Studio
    Published: 06/29/2010
    Microsoft IT's business intelligence engineering team has reduced its development and testing phases by automating the data quality audits and finding data quality issues earlier in the development cycle than in the past using a metadata-driven, user configurable tool. Learn about the concept and hear directly from the development team how this can apply to you.
    IT Pro Webcast

  • Best Practices for Deploying Virtual Machines using Hyper-V Virtualization Technology
    Published: 03/16/2009
    Microsoft IT virtually deploys more than 80% of new servers using Windows Server 2008 Hyper-V. To ensure optimal performance, Microsoft IT has developed configuration best practices, based on the application workloads or services being provided by the virtual machines.
    Technical Case Study

  • BI Solutions in the Service Delivery Organization of Microsoft
    Published: 08/19/2014
    Microsoft IT improves productivity, governance, security, and compliance by incorporating Business Intelligence solutions into Microsoft IT Solution Delivery organization. With Tom McCleery and Brad Sutton.
    TechNet Radio

  • Building a Modern Role Guide App to Manage Training and Compliance
    Published: 08/25/2014
    Role Guide is an immersive modern app and seamless learning experience for Microsoft employees that helps HR target the right training courses to the right audience.

  • Building for the Modern Web - Leveraging IE11 Developer Tools to Build Modern LoB Applications
    Published: 12/27/2013
    Learn how the IE LOB App Development team is using new developer tools to build, automate and test line of business applications. The IE LOB App Dev team brings many best practices to the table including directly testing our apps in browser for different form factors and devices like phone and tablet, testing for different browsers or even different version of browsers, identifying memory leaks to improve performance and leveraging F12 tools that drive modernization in the enterprise.
    TechNet Radio

  • Building a Microsoft Dynamics CRM Platform to Manage Business Processes
    Published: 12/26/2012
    Microsoft Information Technology (Microsoft IT) oversaw the development of Microsoft Incident Management Operations System (MIMOS), an integrated operations management solution based on Microsoft Dynamics CRM and OpenText MBPM.
    Technical Case Study

  • Building the Next Generation Intranet Using SharePoint 2010
    Published: 05/04/2011
    Microsoft IT is recreating its intranet to reflect people's needs and behaviors—putting the audience at the center rather than the publishers and organizations. The vision for Microsoft's “Next Generation Intranet” includes a set of services that work together to deliver content to a common surface in a relevant, efficient, and personalized way.

  • Building Reliable Background Processes for a Business Critical Application with Windows Azure
    Published: 11/17/2012
    Microsoft IT (MSIT) has migrated its pricing exemption portal (BCWeb) to the Windows Azure platform, to leverage the scalability, extensibility, and cost savings that Windows Azure can provide. As part of the migration, Microsoft IT reused preexisting background processes to enable an expedited migration and reduce development time. During the second part of the migration process, Microsoft IT rearchitected the BCWeb background processes to optimize them for Windows Azure, increasing performance, reliability, and cost savings.
    Technical Case Study

  • Building Reusable APIs in a Mobile First, Cloud First Business Environment
    Published: 02/23/2015
    Microsoft IT uses hybrid cloud architecture to leverage the benefits of cloud computing and to improve line of business application development by eliminating monolithic applications that require high levels of maintenance and developer involvement. The Middle Tier Services team at Microsoft IT created a comprehensive set of guidelines and implementation methods that is designed to reduce complexity, increase consistency in delivery, and decrease the total cost of ownership for line of business applications.
    Technical Case Study

  • Building Windows 7 installation images for multiple audiences
    Published: 10/02/2009
    Do you have limited resources to deploy Windows 7 in your organization? Learn how Microsoft IT (MSIT) optimized its enterprise Windows 7 image to maximize end user productivity and provide a seamless client experience. The Windows 7 installation image was configured to meet corporate hardware and software standards. If the installation encountered non-standard hardware or software, the image directly re-routed the user to Windows Update so that they could quickly and easily be up and running.

  • Capture and Share Whiteboard Photos with your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Surface with Windows RT device make it easy to carry with you to meetings. Using Microsoft OneNote, Microsoft Outlook 2013 and your tablet’s built-in camera, you can easily capture and share pictures of the whiteboard diagrams from your meetings.
    Work Smart Guide

  • Cloud-Based StorSimple Reduces Expenses and Minimizes Risk
    Published: 07/28/2014
    Storage backup and recovery in the cloud saves organizations significant operational and capital expense compared to the use of traditional backup methods. StorSimple provides an intelligent storage-management logic with which to store files locally or in Microsoft Azure, based on each file's usage frequency. To test this ability in a production environment, Microsoft IT built a StorSimple solution for a typical workload, and realized 44 percent operational savings.

  • Cloud Driven IVR
    Published: 03/21/2011
    Microsoft Customer Service and Support servers that host IVR applications take more than 200,000 calls a day. Microsoft IT used Windows Azure connected with on-premises telephony technology to increase business capabilities and reduce cost.
    Technical Case Study

  • Cloud Offering Provides Modern, Mobile Conference Experience
    Microsoft IT leverages Visual Studio tools and Microsoft Azure to create Meeting Companion, a Software as a Service (SaaS) offering that improves the conference experience for Microsoft employees. Attendees have easy access to event information via their Windows Phone. Administrators have an easy-to-use interface and templates that facilitate creating and customizing a new event application.
    Technical Case Study

  • Cloud Powered Modern Applications Increase IT Showcase Content Discoverability
    Published: 10/09/2014
    Microsoft IT utilizes the rich, easy-to-use development environment in Visual Studio and Microsoft Azure to create an amazing mobile experience for accessing IT Showcase content. The modern Microsoft IT Showcase app provides users—both internal Microsoft users and external users—with increased discoverability and easy access to all IT Showcase content from any Windows device.
    Technical Case Study

  • Collaborating by Using SharePoint Server 2010
    Published: 11/30/2010 Updated: 05/14/2014
    Microsoft SharePoint Server 2010 helps people share files and collaborate. It’s designed to work effectively with other technologies, including the Microsoft Office applications. Use this guide to learn about the features and capabilities of SharePoint Server 2010.
    Work Smart Guide

  • Collaborating with SharePoint Overview
    Published: 04/16/2009
    Collaborate effectively with SharePoint sites and features.
    Work Smart Guide

  • Consolidating and Sharing Business Intelligence Reports for Finance
    Published: 07/01/2011 TechNet Radio added: 11/22/2011
    The proliferation of data demands solutions to collect, store, and analyze data. Business Intelligence solutions for organizing and distributing reports across the enterprise built on Microsoft products support the rhythm of business, allow real-time access to key data sets, and help streamline data-driven decision-making.
    Video | TechNet Radio

  • Consumerization of IT
    Published: 02/18/2013
    People want to use their personal devices to work, often outside of core business hours, but also want the flexibility to utilize the same technologies and applications at work that they use on their personal time. This blending of consumer and enterprise technologies is the Consumerization of IT, and it has led many organizations to rethink their business models to promote agility and flexibility for their employees.
    Quick Reference Guide

  • Consumerization of IT at Microsoft: Adapting to Change
    Published: 03/13/2014
    Microsoft is an environment of change, with the latest software and hardware advances constantly pushing the boundaries of corporate IT’s charter. To effectively manage both users’ expectations and the mandates of information security, Microsoft IT needed to develop a programmatic approach to technology adoption—one that would foster innovation without increasing risks by introducing uncontrolled technologies. This is particularly true when considering the impacts of trends in Bring Your Own Device (BYOD) scenarios.
    Business Case Study

  • Creating BI Dashboards Using SharePoint 2010 Without Programming
    Published: 10/22/2010
    BI Dashboards enable various lines of business groups to create dynamic and actionable BI across the enterprise. Watch this video and see a live demonstration of how Microsoft IT is enabling technically savvy business power users to create BI Dashboards using SharePoint 2010 easily from the IT-supported Enterprise Data Warehouse (EDW) data. The demo will demonstrate how a BI Dashboard can be created from scratch without programming using the SharePoint 2010 Dashboard designer.

  • Creating a Self Service Model for BI@Microsoft
    Published: 08/29/2014
    Hear how IT created their data governance, federation and self-service BI model at Microsoft. With Kirkland Barrett and Brad Sutton.
    TechNet Radio

  • Creative Integrated Data Management: Linking Data Sources Generates Insights
    Published: 02/03/2014
    Historically, databases that contain human resources data are maintained and queried separately from databases that manage system configuration information. By linking these sources, Microsoft IT addressed a multitude of business challenges, including identifying deployment improvements, developing targeted user communications, and enhancing internal software publishing.

  • Creating a Portable Windows 8 Environment with Windows To Go
    Published: 12/28/2012 Updated: 05/16/2014
    Windows To Go is a new feature in the Windows 8 Enterprise operating system that you can use to provision a USB drive with a complete, managed Windows 8 system image. You can insert the USB drive (known as a Windows To Go workspace) into any Windows 7–based or Windows 8–based host computer to boot and run a managed Windows 8 system without installing any software on the host computer. This guide shows you how to create a Windows To Go workspace.
    Work Smart Guide

  • Creating Scorecards to Report Organizational Rhythm of Business
    Published: 04/01/2011
    An internal Microsoft group's data entry processes have been transformed, because the group's business application can write data back to a SQL Server Analysis Services OLAP cube from an Excel cell. Employees worldwide can now enter or modify data in any spreadsheet cell and submit changes in real time. As a result, decision makers have updated data available immediately and can make better business decisions.
    Business Case Study

  • Customizing SharePoint Sites Get Started
    Published: 04/16/2009
    Customize SharePoint sites with Web parts. Display libraries, documents, RSS feeds, and customize the left navigation menu (Quick Launch).
    Work Smart Guide

  • Customizing the User Experience with FAST Search
    Published: 01/11/2011
    As part of its migration to SharePoint 2010, Microsoft IT recently deployed FAST Search for SharePoint 2010 and the enterprise search service for its hosted environments. The goal was to provide an experience that is more efficient and effective for its end users. This video will cover some aspects about the implementation and support of the enterprise search farm, as well as the wins and benefits that FAST Search for SharePoint has provided not only to end-users, but also to MSIT.


  • Delivering Data as a Service from the SQL Azure (Cloud) and self-service BI at Microsoft
    Published: 03/01/2011
    See a live demo of how Microsoft IT is making terabytes of data from the Enterprise Data Warehouse and other sources available to various business and IT groups at Microsoft using SQL Azure cloud and on premise platform. Learn about Data Services Layer (DSL) which is a distribution platform that provides a single location for Microsoft users to explore, publish & consume data. See how PowerPivot and other BI tools are enabling self service BI at Microsoft from EDW.
    IT Pro Webcast

  • Delivering an Extensible CRM Solution Using Agile Development
    Published: 01/04/2013
    Microsoft Information Technology (MSIT) worked with the Microsoft Sales, Marketing and Services Group (SMSG) to rapidly develop and deliver Small and Medium Business for Dynamics CRM (SMB CRM), a new management application for sales leads. The application, which is used internally at Microsoft, collects and manages incoming leads from SMB accounts, and routes the leads to telesales call centers.
    Technical Case Study

  • Delivering Results - Deploying Unified Device Management at Microsoft
    Published: 10/10/2013
    Learn how Microsoft IT planned and approached change management concerns for key audiences when implementing unified device management.
    TechNet Radio

  • Delivering Results - How Microsoft.com Scales Using Windows Server 2012
    Published: 05/22/2013
    Microsoft.com is one of the busiest domains in the world with over 301 million unique visitors each month. Learn how Microsoft IT improved performance and reliability by moving to the Windows Server 2012 platform.
    TechNet Radio

  • Delivering Results - How Microsoft IT Deployed Windows 8.1
    Published: 12/26/2013
    How Microsoft IT deployed Windows 8.1 to over 20,000 computers in the beta phase of the product. Understand how easy it was to upgrade from the earlier version of Windows to Windows 8.1 using self installs as well as System Center Configuration Manager.
    TechNet Radio Session

  • Delivering Results - Using System Center Orchestrator to Patch Complex Data Center Scenarios
    Published: 08/02/2013
    Learn how Microsoft achieves immediate and greater than 95% patch management compliance including remediation within maintenance windows for complex automation scenarios using System Center 2012 - Orchestrator.
    TechNet Radio

  • Delivering Results Using Windows Server 2012 – Dynamic Access Control
    Published: 05/15/2013
    Windows Server 2012 operating system brings Microsoft's experience from building and operating public clouds to deliver a highly dynamic, available, and cost-effective server platform for the private cloud. It offers enterprises a scalable, dynamic, and multitenant-aware cloud infrastructure that helps them securely connect across premises. Windows Server 2012 allows IT to respond to business needs faster and more efficiently by delivering an open, scalable, and cloud-ready web and app platform.
    TechNet Radio

  • Delivering Revenue Reports Faster and Reducing Costs by Automating Business Rules
    Published: 12/10/2010
    The Microsoft IT Business Intelligence Engineering organization has created the Business Rules Engine (BRE) tool, which consolidates data from different sources and automates key processes. As a result, internal IT teams can deliver revenue reports much faster and can save millions in expenses.

  • Delivering a Robust Remote Access Solution
    Published: 12/11/2012
    Microsoft IT deployed an out-of-the-box remote access solution based on Windows Server 2012. DirectAccess provides remote access from trusted, fully managed corporate devices and VPN provides remote access from consumer-based devices.
    Quick Reference Guide

  • Delivering a Scalable Private Cloud Using Windows Server 2012
    Published: 01/24/2013
    Microsoft Information Technology (MSIT) is adopting cloud computing as the first choice for developing new IT solutions and applications. Cloud computing is providing a new way to develop and imagine IT at Microsoft.
    Quick Reference Guide

  • Deploying 10-Terabyte Enterprise Data Warehouse using SQL Server 2008
    Published: 04/21/2009
    Microsoft, with more than 60,000 employees worldwide, and with 2006 revenue exceeding U.S. $50 billion, generates a lot of internal data that the company wanted to centralize to provide it with a more integrated view of its customers. To fill this need, Microsoft IT is using the Microsoft Application Platform to create an enterprise data warehouse (EDW) hosted on Microsoft SQL Server 2008 database software, and running on the Windows Server 2008 Enterprise Edition operating system. The EDW, which is already 2.5 terabytes and is expected to exceed 10 terabytes within the first 12 months of deployment, will give the company a better view of its customers. The IT group has found it can use the Backup Compression feature of SQL Server 2008 to gain a 3-to-1 reduction in backup storage space. The company is also enjoying easier data management because of new features in SQL Server 2008.
    Business Case Study

  • Deploying Application Virtualization (App-v 4.6) at Microsoft
    Published: 06/22/2010
    At Microsoft, application provisioning and management is largely a decentralized process. Users rely on time-consuming self-service tasks to obtain, install, and manage software applications. Microsoft Application Virtualization (App-V) version 4.6 and Microsoft System Center Configuration Manager 2007 R2 are helping to address these issues and provide a more efficient solution for managing the application life cycle.

  • Deploying a Customer Facing Application to Windows Azure
    Published: 08/03/2011
    Learn how the Microsoft IT Volume Licensing team gained experience with Windows Azure by focusing on a straightforward, isolated customer-facing application that allowed them to architect and redeploy to Windows Azure in six weeks with immediate cost savings.
    Technical Case Study

  • Deploying FAST Search Server 2010 for SharePoint
    Published: 02/29/2012
    FAST Search Server 2010 for SharePoint quickly and reliably returns highly relevant results across thousands of sites and documents. FAST also enables applications to take advantage of its capabilities to deliver business value through productivity gains and simplified data and taxonomy management.
    Technical White Paper

  • Deploying and Managing Lync
    Published: 12/12/2011
    Find here Microsoft IT's early adopter experiences, best experiences, and lessons learned from our own deployments of Lync within our global enterprise. By leveraging our best practices, you can make decisions about how best to plan for, deploy, and manage Microsoft solutions in your own environment.
    Technical White Paper

  • Deploying Microsoft BitLocker Administration and Monitoring 2.0 at Microsoft
    Updated: 06/27/2013
    Microsoft IT wanted to implement Microsoft BitLocker Administration and Monitoring (MBAM) 2.0 to reduce operational costs and take advantage of the increased functionality for provisioning, monitoring, reporting, and integration tasks. Microsoft IT planned and implemented MBAM 2.0 as an upgrade to their existing MBAM 1.0 infrastructure while maintaining service availability and BitLocker functionality. The MBAM 2.0 environment provides a more manageable and user-friendly BitLocker experience for both end users and Microsoft IT.
    Technical Case Study

  • Deploying Microsoft Virtual Desktop Infrastructure Using Thin Clients
    Published: 12/29/2014
    To provide cost-effective, reliable desktop services and standardization within a new technical support center, Microsoft IT created a thin client Virtual Desktop Infrastructure (VDI).
    Business Case Study

  • Deploying Office 2010 at Microsoft
    Published: 07/01/2010 Quick Reference Guide added: 01/26/2011
    Microsoft IT (MSIT) developed a testing and deployment strategy to deliver Office 2010 to more than 100,000 desktop computers at Microsoft. The testing strategy resulted in a robust product that has been rigorously tested in a production environment. Learn about the best practices that MSIT developed, the deployment tools that MSIT used, how MSIT tested Line of Business applications, and the key communications and training that MSIT created for the Microsoft user community.
    Technical White Paper | Quick Reference Guide

  • Deploying SQL Server 2008 R2 Parallel Data Warehouse at Microsoft
    Published: 11/05/2010
    Microsoft IT is deploying a highly scalable appliance that delivers performance at low cost through massively parallel processing (MPP) to address the needs of its internal global forensic security tool which captures, filters, stores, and queries security events that occur across the Microsoft global corporate network.

  • Deploying a Virtualized Client Data Access and Protection Service
    Technical White Paper added: 02/02/2011
    Learn how Microsoft IT planned and deployed the IntelliMirror service, an end-user state virtualization and centralized data backup solution that automatically synchronizes end-user data to Microsoft IT–managed, secure IntelliMirror servers. IntelliMirror provides users at Microsoft access to their data, such as My Documents, Desktop, Windows Internet Explorer Favorites, and Microsoft Outlook Contacts folders from anywhere and at any time, regardless of how the users connect to the corporate network or the speed the user's connection.
    Technical White Paper

  • Deploying Windows 7 by Using System Center Configuration Manager 2007
    Published: 08/11/2010
    Microsoft is the first enterprise organization to use Windows 7 on a large scale, and that includes deployments using the System Center Configuration Manager 2007 Operating System Deployment (OSD) feature. OSD provides administrators with a tool to create images that can be deployed to managed and unmanaged computers. The OSD user interface, and features such as driver management and the User State Migration Tool (USMT), have been significantly enhanced. Join subject matter experts from Microsoft IT as they share best practices. These include complex scenarios such as using OSD with Network Access Protection (NAP).
    Technical Case Study

  • Deployment Marketing for Business Impact
    Published: 05/10/2010
    Understand why, how and what investments Microsoft IT has made and is continuing to make to establish a marketing and communications capability and competency to deliver successful deployments, effective end user change management and increased employee satisfaction.

  • Deployment Planning for BitLocker Drive Encryption for Windows Vista
    Published: 09/03/2008
    To increase data security on laptop and desktop PCs, the Microsoft Information Security team is deploying functionality within Windows Vista called BitLocker Drive Encryption. BitLocker is a new hardware-enhanced security feature in the Windows Vista Enterprise and Ultimate operating systems that provides better off-line data protection.
    Technical Case Study

  • Designing Infrastructure Management for the New Era of IT
    Published: 05/14/2014
    To meet the changing needs of IT at Microsoft, the infrastructure management function underwent a service model redesign that shifted the focus from technology-focused teams to teams that are aligned to IT services and disciplines.

  • Developing Cloud Based Automation for Azure VM Migrations and Self-Service Infrastructure
    Published: 07/16/2014
    How do you approach infrastructure management in the cloud. Learn how Microsoft IT has developed and implemented automation tools to enable self-service cloud provisioning. Provisioning times have decreased from 5+ days to 20 minutes while maintaining OS standards and compliance.
    TechNet Radio

  • Developing a "Get Current" Strategy to Simplify Planning and Improve Performance and Reliability
    Published: 09/22/2011
    MSIT developed a "Get Current" strategy to increase adherence to standards within MSIT production environments. By using Microsoft technology, MSIT was able to develop a platform that could be used by all levels of IT leadership to measure and publish compliance and also allowed the creation of predictable planning roadmaps toward achieving business excellence through the optimization of the IT environment and its services.

  • Digital Crimes Unit Uses Microsoft Data Analytics Stack to Catch Cybercriminals
    Published: March 25, 2015
    Microsoft’s Digital Crimes Unit consistently leverages the latest in analytics technology, relying on some of the brightest employees, some of the smartest scientists, and certainly some of the company’s best partners in law enforcement, to disrupt and dismantle devious cybercriminals. Learn how Microsoft used some of our best technology to uncover the behavior of one cybercriminal ring, and how the Digital Crimes Unit worked in partnership with Microsoft IT and federal law enforcement, to shut down one of the nation’s most prolific cybercrime operations.

  • DirectAccess is Key to Microsoft IT Remote Access Strategy
    Published: 03/30/2012
    Microsoft IT has leveraged DirectAccess as its future in preferred remote access technology. DirectAccess is a new feature in Windows 7 and Window Server 2008 R2. With DirectAccess, users are always connected to the corporate network whenever they are connected to the Internet, and without having to use a VPN. This seamless and ubiquitous access method has resulted both significant end user and business benefits for Microsoft.
    Work Smart Guide

  • Disaster Recovery and Business Continuity Planning in Action: Japan 2011
    Published: 07/01/2011
    The Japan earthquake in March 2011 presented one of the greatest disaster-recovery challenges that Microsoft has ever faced. Contingency planning combined with process, organization, and technology strategies, quickly confirmed the safety of all staff and ensured the recovery of business to a working state over a weekend. The lessons learned from this event can help Microsoft further improve the model and can help customers and partners to plan for and cope with similar disasters.

  • Disaster Recovery Using SQL Server 2012 AlwaysOn
    Published: 05/31/2012
    Microsoft, the world’s leading software manufacturer, wanted to reduce the risk of data loss in its mission-critical SAP ERP system. It decided to upgrade to Microsoft SQL Server 2012 and improve availability and disaster recovery with the SQL Server AlwaysOn capability. As a result, the company has cut its recovery time from minutes to seconds, improved support for core business processes, and eased administration.
    Business Case Study

  • Discussing Microsoft IT's Hybrid Cloud Strategy
    Published: 07/01/2013
    Learn about Microsoft IT’s cloud strategy, how we will leverage the different Azure offerings for our internal applications. What applications best fit IaaS, PaaS, SaaS? How did we segment our applications and understand where we get the most value from our migrations and how did we build a roadmap to define our future state and path to arrive there?

  • Driving the Cultural and Organizational Shift to the Cloud within Microsoft IT
    Published: 07/01/2013
    Learn how Microsoft IT drives the evangelization, structure, and organizational changes to embrace the move to Cloud. Modern IT organizations have many moving parts and require a focused effort to ensure the right teams are engaged and invested in this new area. How to lead from within while implementing a disruptive change.

  • Driving Modernization of Enterprise Web Applications
    Published: 10/22/2013
    The Internet Explorer LOB Application Development team needed to drive modernization into its existing application portfolio to take full advantage of and promote compatibility with the modern ecosystem. They developed a system that would track and report their progress outward to the business, application owners, and application developers and direct the developer audience to standards, guidance, and best practices for developing apps on the new platforms.
    Quick Reference Guide

  • Dynamics CRM in Microsoft IT
    Published: 05/04/2011
    Today, IT must anticipate, predict, accelerate, and even challenge both business strategy and technology strategy. This requires a new level of discipline in intra-company relationship management. To help its relationship managers drive business success, the Microsoft Information Technology (Microsoft IT) group created a customer relationship management (CRM) solution by using a hosted Microsoft Dynamics CRM instance.
    Business Case Study

E - F

  • Easing SQL Server 2012 Administration Using AlwaysOn
    Published: 04/23/2012
    Microsoft IT upgraded to the beta edition of Microsoft SQL Server 2012 to take advantage of new features, specifically AlwaysOn. Leveraging AlwaysOn eased administration and aligned the processes for local and remote high availability. This made the disaster-recovery process easy because the same overall process is being used. At the same time, potential data loss in a disaster case could be minimized.
    Business Case Study

  • E-Mail Basics: Managing E-Mail Get Started
    Published: 04/16/2009 Updated: 03/30/2012
    This guide describes several tips and tools that will help you take charge of your email.
    Work Smart Guide

  • Employee Readiness at Microsoft with Role Guide and Academy
    Published: 07/08/2013
    Microsoft employees need to stay aware of new company products, services, processes, and personnel-related developments in an organization that provides them massive amounts of information and training content from multiple sources. The SMSG Readiness team at Microsoft developed a suite of applications that delivers training and information to Microsoft employees according to employee roles and interests, centralizes and improves content access, and enables employees to share their expertise with others.

  • Employee Self-Service at Microsoft with HRweb
    Published: 07/09/2013
    Microsoft employees need to stay aware of Human Resources (HR) policies, track their own benefits, and learn about opportunities for growth. This information differs from country to country and employee to employee. Microsoft continually improves online HR services to provide employees with intuitive and contextual methods for finding information or completing a transaction. The latest version of HRweb unifies most of HR Tools at Microsoft and categorizes information by what the employee needs to do, rather than how the HR Department organizes information.

  • Empowering Employee Mobility with New World of Work
    Published: 05/30/2014
    Microsoft IT partnered with RE&F to extend the New World of Work concept by incorporating products and services, from innovative meeting spaces to advanced wireless technologies, to support a more mobile workforce. NWoW, is now in place in 45 Microsoft facilities globally, uses a “people, place, and technology” approach to transform Microsoft offices into business assets.

  • Enabling Information Security through HBI Information Classification
    Published: 6/19/2008
    To prevent the inadvertent disclosure of High Business Impact (HBI) information, Microsoft IT designed and implemented a system using Microsoft technologies in conjunction with a third-party solution that automatically identifies and classifies HBI information at risk, and then starts the remediation process.
    Technical Case Study

  • Enabling Managed Metadata for Information Discovery at Microsoft
    Published: 04/07/2011
    In this webcast, we describe how taxonomy is governed and maintained in our Microsoft SharePoint Server 2010 intranet platform, as well as how it is used to meet internal stakeholder business needs. Hear how syndicated content types are being used and how the whole managed metadata service is coming together to improve the information discovery experience at the company.
    TDM Webcast

  • Enabling Self Service BI from EDW using SharePoint 2010 and SQL Server 2008 R2
    Published: 10/04/2011
    Discover how Microsoft IT is enabling self-service Business Intelligence (BI) using Microsoft SharePoint 2010, PowerPivot for Microsoft Excel 2010, and other data assets based on SQL Server 2008 R2. See how business power users can use IT-supported Enterprise Data Warehouse (EDW) data to create out of the box reports, dashboards, and PowerPivot models, without programming, to share business content across the enterprise.
    Technical White Paper

  • Enhancing and Simplifying Identity Management
    Published: 05/03/2010
    Microsoft IT deployed Forefront Identity Manager 2010 at Microsoft to simplify and enhance identity management. The solution reduced costs through self-service tools, automated processes, and the elimination of custom-code applications.
    Technical White Paper

  • Enhancing Federation Services for Internal and External Partners
    Published: 06/29/2010
    By deploying AD FS 2.0, Microsoft IT simplified their integration of internal systems and provided a rich experience of cross-organizational federation with business partners.
    Technical Case Study

  • Enterprise Data Warehouse: A Patterns Approach to Data Integration
    Published: 05/26/2010
    Microsoft Information Technology (MSIT) uses a set of solution patterns which provide a balance between the need to collect and integrate data for its Enterprise Data Warehouse (EDW) and the need to have immediate, tactical solutions. This approach creates a powerful framework for a single commonly supported infrastructure with high data quality and flexibility.

  • Enterprise Scale Clickstream Analysis Running on SQL Server 2008 R2 Parallel Data Warehouse
    Published: 12/10/2010
    When Microsoft wanted to add clickstream data to the company's enterprise data warehouse (EDW), it found that only about one-sixteenth of the information could be loaded into the EDW each day. To provide a richer data set, the Microsoft Information Technology (Microsoft IT) group deployed a clickstream data warehouse by using Microsoft SQL Server 2008 R2 Parallel Data Warehouse, which supports multiple instances of SQL Server running on separate compute nodes. The company can now load complete clickstream data and has found that queries are processed 30 times faster.
    Business Case Study

  • Enterprise social behavioral styles
    Published: 03/13/2015
    Gain insight into how Microsoft uses and benefits from enterprise social through the eyes of social posters and social lurkers at Microsoft IT.

  • Environmental Sustainability Best Practices
    Published: 05/11/2012
    Environmentally responsible IT business strategies continue to gain momentum across the industry. Microsoft IT has been addressing Environmental Sustainability issues for years but now has a single point of collaboration around these efforts in order to increase awareness and reduce the company’s overall carbon footprint.

  • Environmental Sustainability Get Started
    Published: 04/16/2009 Updated: 03/30/2012
    Environmentally responsible IT business strategies continue to gain momentum across the industry. Microsoft IT has been addressing Environmental Sustainability issues for years but now has a single point of collaboration around these efforts in order to increase awareness and reduce the company’s overall carbon footprint.
    Work Smart Guide

  • Exchange Server 2007 Design and Architecture at Microsoft
    Published: 11/09/2007
    Ever wondered how a large enterprise plans and implements design and architecture of its next generation of messaging system? View this content to find out how engineers from the Microsoft IT messaging team will uncover the details on how Exchange 2007 infrastructure was introduced and fully deployed in a 120,000+ mailbox production environment. Topics will include: messaging topology design, hardware planning for various Exchange server roles, Client Access Server and Mobility scenarios, Transport architecture, Mailbox server and storage designs, backup, restore and high availability strategies.
    Technical White Paper

  • Exchange Server 2010 Design and Architecture at Microsoft
    Published: 07/09/2010
    By replacing Exchange Server 2007 servers with servers running Exchange Server 2010, Microsoft IT created new opportunities to drive down costs and system complexities while at the same time increasing security and deploying new features not available in previous versions of Exchange Server.
    Technical White Paper

  • Explore Windows 8.1
    Published: 05/21/2014 Updated: 07/01/2014
    The Windows 8.1 operating system provides a robust array of features for touch-based, mouse-controlled, and keyboard-controlled devices. This Quick Reference Guide will get you started.
    Quick Reference Guide

  • Explore Windows 8.1
    Published: 05/16/2014 Updated: 07/01/2014
    This guide provides a high-level overview of the user interface of the Windows 8.1 operating system. Windows 8.1 features address the mobility, security, management, and virtualization needs of today’s business users. This guide provides instructions for touch, mouse, and keyboard access to Windows 8.1 features.
    Work Smart Guide

  • Facilitating Employee Rewards Management at Microsoft
    Published: 11/12/2010
    Microsoft IT re-architected and re-designed its rewards management tool to improve user satisfaction and ease-of-use by leveraging BCS technologies and by using Excel as the user interface.
    Technical White Paper

  • Federated Single Sign-On Simplifies Access to Microsoft Library Electronic Resources
    Published: 06/26/2013
    Microsoft Information Technology (Microsoft IT) provides user authentication and authorization through Active Directory Federation Services (AD FS) federation trusts with external partners who are using Microsoft and non-Microsoft technology. Microsoft Library worked with Microsoft IT to offer internal users federated single sign-on (SSO) access to non-Microsoft electronic resources, in order to reduce the need for separate user names and passwords to these resources, and improve resource utilization metrics.

  • Follow the Leader in Enterprise Social
    Published: 08/01/2014
    Learn how Microsoft IT develops the social muscle in employees to adopt social behaviors, participate in social activities, and join communities.

  • Forecasting Process for Worldwide Sales Provides Transparency, Consistency, and Efficiency
    Published: 07/20/2011
    Enterprise Business Management System (EBMS) was developed by MSIT and Microsoft Sales. EBMS delivers value to sales headquarters and sales management by standardizing pipeline-based sales forecasting worldwide.
    Business Case Study

G - H

  • Get Started: Office 365
    Published: 05/21/2014
    The Microsoft Office 365 suite of cloud-based services and productivity tools helps you work and collaborate wherever you are, online or offline.
    Quick Reference Guide

  • Get Started: Office 365
    Published: 05/16/2014
    Read this guide to see how to use your Office 365 account to its fullest potential by checking email through Microsoft Outlook Web App, sharing files, and using Office 365 on mobile devices.
    Work Smart Guide

  • Get Started: Microsoft Excel 2010
    Published: 03/30/2012 Updated: 05/15/2014
    Use this guide to learn about some of the features that are available in Microsoft Excel 2010 spreadsheet software.
    Work Smart Guide

  • Get Started: Microsoft Office 2010 User Interface
    Published: 11/30/2011 Updated: 05/14/2014
    You can use this guide to learn how to use the features of the ribbon and other elements of the Microsoft Office 2010 user interface (UI).
    Work Smart Guide

  • Get Started: Microsoft Outlook 2010
    Published: 11/30/2011 Updated: 05/14/2014
    You can use the Microsoft Outlook 2010 messaging and collaboration client to manage your email messages. This guide describes some of the features in Outlook 2010.
    Work Smart Guide

  • Get Started: Microsoft PowerPoint 2010
    Published: 03/30/2012 Updated: 05/14/2014
    Use this guide to learn about some of the features of the Microsoft PowerPoint 2010 presentation graphics program.
    Work Smart Guide

  • Get Started: Microsoft Word 2010
    Published: 03/30/2012 Updated 05/15/2014
    Use this guide to learn about some of the features that are available in Microsoft Word 2010.
    Work Smart Guide

  • Go Paperless by Using OneNote 2013
    Published: 06/20/2013 Updated: 05/16/2014
    The Microsoft OneNote 2013 note-taking program can help support corporate initiatives to reduce employee dependence on paper and printed documents. This guide gives you a quick primer on OneNote 2013 so you can join the paperless revolution.
    Work Smart Guide

  • High-Volume Windows 8.1 Update
    Published: 02/20/2014
    Microsoft Information Technology (Microsoft IT) wanted to deploy the Windows 8.1 operating system as an upgrade to the Windows 8 release to manufacturing (RTM)–based computers in a rapid, phased manner. The intent of the deployment was to retain the user data and applications and execute the upgrade process with minimal user interaction on a large number of Windows 8–based computers already deployed in the environment. Microsoft IT accomplished this by using the Application Management feature of Microsoft System Center 2012 R2 Configuration Manager.
    Technical White Paper

  • How CIOs Can Benefit from Cloud Computing - Part 1
    Published: 10/02/2012
    In this, the first of our 2-part CIO and cloud computing series, Otto Pijpker, Microsoft IT Marketing and Communications Director interviews Microsoft CIO Tony Scott, about some of the short and long term benefits for businesses to migrate to the cloud.
    TechNet Radio

  • How CIOs Can Benefit from Cloud Computing - Part 2
    Published: 10/02/2012
    In part 2 of our CIO and cloud computing series, Otto Pijpker, Microsoft IT Marketing and Communications Director and Microsoft CIO Tony Scott, discuss budgeting, IT talent, data access and operations when moving to the cloud.
    TechNet Radio

  • How IT and Finance Partner to Create Impact at Microsoft
    Published: 10/20/2014
    Like many organizations, separate groups at Microsoft of IT and Finance must have a strong partnership to deliver results. Wilson Garone, Corporate VP and CFO of Microsoft Worldwide Sales Marketing Services Group Finance, and Donna Cheesebrough, VP of Corporate Functions IT discuss how embracing a mobile first, cloud first world helps deliver business impact that increases productivity, enables efficiencies and of course, helps deliver on our financial commitments with their strong partnership.

  • How Microsoft Built Its Internal Social Video Platform
    Published: 05/24/2011
    Are you faced with the challenge of providing video and podcasting services? Are you curious about how to design rich portal experiences that easily present both community and governed assets in context and drive social contribution? This IT Showcase explores how we built Microsoft's internal solution on Microsoft SharePoint 2010 by leveraging SharePoint 2010 social, search, and managed metadata services to drive compelling solutions and content using social capabilities as the common fabric that connects.
    IT Pro Webcast

  • How Microsoft Does IT: Deploying Microsoft Windows 7
    Published: 05/14/2010
    Join us for this webcast to learn about Microsoft IT's experience in deploying Microsoft Windows 7. This discussion includes details about installation scenarios, deployment and support metrics, feature benefits based on Microsoft IT's experience, and also shares recommendations for a successful deployment.
    IT Pro Webcast

  • How Microsoft Does IT: Monitoring Best Practices
    Published: 02/10/2014
    Read about the system design principles and best practices Microsoft IT followed to design a new monitoring platform that provides a set of core and dedicated services. These services centralize the business of “running,” enabling business units and other internal teams to focus on adding value to their customers.
    Technical Case Study

  • How Microsoft Has Architected a Planned Rollout of IPV6 for Improved Security and Computer Management
    Published: 01/25/2011
    Microsoft IT support for Internet Protocol version 6 (IPv6), was deployed to improve address depletion, security, auto configuration, and extensibility. Learn how Microsoft IT has implemented IPv6 along with IPv4, understand the challenges they faced, success they had and the lessons learned. If your company is thinking about deploying Windows Server 2008 R2 and/or Windows 7, this is a great foundational webcast for those deployments.
    IT Pro Webcast

  • How Microsoft Information Technology Used Microsoft Forefront Identity Manager 2010 R2 to Scale Group Management
    Published: 07/31/2012
    Microsoft Information Technology (MSIT) used Microsoft Forefront Identity Manager 2010 R2 to deliver the scale and performance required to improve group management. MSIT used Forefront Identity Manager R2 to provide improved synchronization performance, better object management, and improved data filtering. Additionally, MSIT automated configuration to streamline deployment significantly, and incorporated time-saving custom features.
    Technical Case Study

  • How Microsoft is Becoming a Social Enterprise
    Published: 05/05/2011
    Find out about Microsoft IT’s vision for transforming their intranet to provide social business capabilities. Of all the changes coming to IT departments, the move toward providing typical consumer services such as an internal social network has the potential of being both the most disruptive and the most rewarding. Microsoft is tackling this space using a combination of SharePoint 2010 and custom solutions to better connect employees, increase transparency, and simplify their intranet.

  • How Microsoft is Simplifying Authentication with Azure MFA
    Published: 06/04/2014
    Microsoft IT has embraced Windows Azure’s MFA to simply authentication across our network. MFA allows two factor authentication by sending a code to your smartphone so that your smartphone becomes what identifies you as you and allows you to authenticate. This allows Microsoft to scale this two factor authentication method to over 130K employees and over 300K devices. And MFA also enables users on non-domain machines to be able to reset their own passwords without calling helpdesk.
    TechNet Radio

  • How Microsoft IT Approaches Organizational Change Management
    Published: 07/14/2010
    Understand how Microsoft IT created an organizational change management framework to drive an organization wide change management competency around planning, managing and implementing organizational change. By utilizing a structured process and specific set of resources for addressing the impact of change on people, Microsoft IT is able to realize faster change adoption, maintain momentum and its commitments while mitigating the natural resistance to change.

  • How Microsoft IT Architected and Redeployed a Business Critical Application to Windows Azure
    Published: 08/11/2011
    Microsoft IT identified a business-critical internal application, Business Case Web (BCWeb), for migration to the new Windows Azure platform to establish best practices and create reusable processes for future migrations. BCWeb had reliability and performance issues in its previous environment and met the criteria set for the pilot project. By using the Windows Azure platform, Microsoft IT migrated BCWeb to a more reliable, more scalable solution. Additionally, they also determined a number of best practices and reusable components to apply to future enterprise application migrations.
    Technical Case Study

  • How Microsoft IT Built Application Segmentation and Migration Strategies for the Cloud
    Published: 01/14/2011
    Learn how Microsoft IT established and implemented segmentation and Azure migration strategies across its application portfolio. Microsoft IT (MSIT) manages a portfolio of more than 1500 internal line of business applications. These applications cover a broad range of business capabilities, technologies, and information types. This content describes how Microsoft IT established and implemented segmentation and Azure migration strategies across its application portfolio.

  • How Microsoft IT Built an Enterprise Cloud Strategy
    Published: 07/01/2013
    Learn how Microsoft IT built a team to evaluate cloud options for our portfolio and deliver a hybrid strategy to drive adoption. What challenges did Microsoft IT face during the process? How can IT build a compelling business case to influence internal leaders?

  • How Microsoft IT Centralized Disaster Recovery
    Published: 12/14/2011
    Microsoft builds disaster recovery (DR) into its applications and systems. Recently, Microsoft Information Technology (Microsoft IT) improved DR planning by consolidating and centralizing its DR efforts. The new plan focuses on the critical processes and applications, ensuring minimal downtime and data loss in the event of an outage.

  • How Microsoft IT Centralized Disaster Recovery in the Datacenter
    Published: 04/13/2012
    Microsoft builds disaster recovery (DR) into its applications and systems. Recently, Microsoft Information Technology (Microsoft IT) improved DR planning by consolidating and centralizing its DR efforts. Learn how the new plan focuses on the critical processes and applications, ensuring minimal downtime and data loss in the event of an outage.

  • How Microsoft IT Deployed BitLocker Administration and Monitoring at Microsoft
    Published: 04/13/2012
    Microsoft IT deployed Microsoft BitLocker Administration and Monitoring (MBAM) which builds on BitLocker in Windows 7. MBAM offers an enterprise solution for BitLocker provisioning, monitoring, and key recovery. MBAM also helps to simplify BitLocker provisioning and deployments, improve compliance and reporting, and reduce support costs.

  • How Microsoft IT Deployed System Center 2012 Configuration Manager
    Published: 04/13/2012
    The deployment of System Center 2012 Configuration Manager by Microsoft IT has provided exciting opportunities to increase system efficiency and realize cost savings through server consolidation while at the same time improving reliability with automatic client health monitoring and empowering end users with greater control over their software installations. Discover the lessons learned from the deployment experience and the benefits that Microsoft IT obtained from having deployed Configuration Manager to more than 280,000 systems across the globe.
    Technical Case Study

  • How Microsoft IT Deployed System Center 2012 – Operations Manager
    Published: 03/05/2012 TechNet Radio added: 05/08/2012
    Microsoft IT uses the Operations Manager component of System Center 2012 to provide the monitoring of their datacenter, to delivering flexible and cost effective enterprise-class monitoring and diagnostics. This release of Operations Manager reduces the total cost of ownership by leveraging commodity hardware, with standard configurations to monitor heterogeneous environments to ensure the availability of business-critical applications.
    Video | TechNet Radio

  • How Microsoft IT Deploys Windows 8.x with Robert Van Winkle and Amrinder Singh Chadha
    Published: 03/19/2015
    Robert Van Winkle, Principal Program Manager in Microsoft IT, and Amrinder Singh Chadha, Senior IT Program Manager in Microsoft IT, dive into and questions around the approach Microsoft IT uses for deploying Windows client. Topics covered include enterprise upgrade, clean install with data migration, IT Easy Installer and application compatibility. They also share how the future for deployment is shaping up using System Center Configuration Manager Operating System Deployment for upgrades.

  • How Microsoft IT Designed an Internal Community Support Forum to Foster Early Adoption
    Published: 07/10/2012
    Microsoft IT has evolved its support model with http://pointers, a moderated community forum where employees can get real-time expert answers to questions about Windows 8 and Internet Explorer 10 from Microsoft IT and product group experts. The forum improves user productivity and product quality by bringing together Microsoft IT customers, enthusiasts, and product group members through a social community.
    Business Case Study

  • How Microsoft IT Developed a Private Cloud Infrastructure
    Published: 08/09/2011
    Microsoft IT created an efficient, flexible Research and Development (R&D) facility that serves the development and test environments at Microsoft. Learn how Microsoft IT leveraged the flexibility and density of the facility, along with the supporting network to develop a private cloud infrastructure that uses cutting edge technology to provide infrastructure as a service and support the needs of the internal businesses.
    Technical Case Study

  • How Microsoft IT Does Enterprise Architecture
    Published: 05/05/2011
    Hear from members of Microsoft IT's Technology Office, who are involved with the day to day enterprise architecture planning and integration with MS products. This is involved with collaborating across MSIT to ensure all products/technology align within IT's infrastructure.

  • How Microsoft IT Enables Office Web Applications in SharePoint 2010
    Published: 06/11/2010
    Microsoft recently deployed Office Web Application feature of SharePoint 2010, a new web based productivity offering in Microsoft Office 2010 suite, to its users.

  • How Microsoft IT Implemented an Office of the CIO (OCIO) to Enhance Management Capacity and Business Alignment
    Published: 07/06/2010
    Learn how Microsoft IT designed and implemented an Office of the CIO in order to enhance management capacity to better address the diverse business, technical and organizational demands, expectations, and responsibilities that compete for the CIO's attention.

  • How Microsoft IT Implements Server Patch Management
    Published: 04/30/2012 Video added: 06/20/2012
    Minimizing the threat of vulnerabilities requires organizations to have properly configured systems, to use the latest software, and to install the recommended software updates. Assessing and maintaining the integrity of software in a networked environment through a well-defined patch management program is a key first step toward successful information security. Microsoft IT uses the Systems Center Suite as the primary solution in its server patch management process.
    Technical White Paper | Video

  • How Microsoft IT India’s Test Organization Enabled Efficient Business Intelligence
    Published: 12/26/2013
    The Microsoft IT India Test Organization business intelligence (BI) solution is a highly interactive, flexible, browser-based data exploration, visualization, and presentation tool, which provides an interactive reporting structure for enterprise data from a diverse set of data sources. This solution provides an easy-to-use and flexible user experience with multiple views that can be used to present data to users exactly as they want to see it.

  • How Microsoft IT Integrated Lync and Helpdesk
    Published: 12/20/2013
    Lync helpdesk demo video demonstrating time saved and issues solved real-time. Covering giving time back to the company as well as a story board of the Business Case Study for this subject. Cost savings and enabling employees to do more.

  • How Microsoft IT Integrated Lync and Helpdesk
    Published: 02/07/2014
    Understand how Microsoft integrated Lync and IT Helpdesk to reduce employees' time spent on service tickets, giving time back and enabling real-time end-user support.
    Business Case Study

  • How Microsoft IT is Enhancing Existing Services and Offering New Services with Near Infinite Scalability On Demand
    Published: 12/19/2011
    By making new capabilities possible that historically would be cost prohibitive in a traditional infrastructure. With Windows Azure Microsoft IT is expanding business models and scenarios.

  • How Microsoft IT is Implementing a Hybrid Messaging Deployment
    Published: 01/14/2011 Article added: 05/06/2011
    Learn why and how Microsoft IT is changing its Exchange 2010 on-premises offering to become a hybrid offering that includes the Office 365 suite. This discussion includes the business and IT benefits of running in a hybrid mode, as well as key work streams to achieve success.
    Article | Video

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