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Welcome to an insider's view of the Microsoft enterprise IT environment. Here you'll find our latest content on Microsoft IT's best practices and lessons learned as we plan for, develop, deploy, and manage Microsoft products in our own global enterprise. Content is added regularly, so be sure to check back often to see what's new, or subscribe to our RSS feed to receive alerts when new content is posted.

  • Top reasons to federate your company's data
    Data is typically managed by an organization in three ways: centralized, distributed or federated. What does it mean for your business to have your data managed under each scenario and why would you want to pick one over the other? Tommy Patterson and Rajesh Nagpal from Microsoft IT are back, and in this episode they try to answer this very question and explain why federated data helps organizations be successful in today’s hyper-competitive, data-driven market.
    Published: May 29, 2015
       

  • How to unleash the power of your data in a hybrid cloud
    Ten years ago, cloud computing was only a concept. Today, the cloud is very real and every company is exploring its benefits. How does an organization leverage data that is spread across its data centers on site and stored in the cloud? Join Tommy Patterson and Rajesh Magpal, Director of Business Operations and Programs within Microsoft IT, as they shed some light on this question and help you unleash the power of your data in a hybrid cloud environment.
    Published: May 29, 2015
      

  • Reducing IT costs using personalized automatic repair
    Common computer issues can directly impact employee productivity. Over time, they can also significantly degrade the user experience and negatively impact an organization's bottom line. To address these issues and add business value, Microsoft IT created My Microsoft IT (MMIT), an application that increases productivity and reduces the burden and cost of the Help Desk and other IT resources.
    Published: May 28, 2015
       

  • Top 5 things to avoid when rolling out Business Intelligence in your company
    Tommy Patterson welcomes Sr. Program Manager Jeff Jones from Microsoft IT to the show as they discuss the most important things to avoid when rolling out business intelligence (BI) solutions in your company.
    Published: May 26, 2015
      

  • Microsoft IT security experts offer support for internal and external customers
    The Assessment, Consulting & Engineering (ACE) team within Microsoft IT helps hundreds of Microsoft teams and external Microsoft customers worldwide with customized implementation of the Security Development Lifecycle (SDL).
    Published: May 20, 2015
     

  • Successful meetings with Skype for Business
    Traditional meetings can be a challenge when people are spread out over long distances. Communication technology can overcome this physical boundary by allowing people to attend from any location with Internet or phone access. In addition, by understanding the best practices for conducting meetings and productively using Skype for Business, you can make your meetings more efficient and effective.
    Published: May 18, 2015
      

  • What is Microsoft's Data Culture and why should I care?
    Michael Lucas discusses how the “Data Culture” inside Microsoft is evolving due to a shift in the industry. This informative discussion centers around the impact of enabling a Business Intelligence mindset across an entire organization, and learning how to enable this data cultural shift in your org from the way people think about, process and use new technologies to unlock new insights into your business.
    Published: May 15, 2015
      

  • How Microsoft IT uses Microsoft SharePoint and Office 365
    In this webinar, David Johnson, a Principal Program Manager at Microsoft IT, discusses how Microsoft uses Microsoft SharePoint and Microsoft Office 365 to support information sharing through portals, team sites, OneDrive for Business, and discovery solutions. David also discusses the Microsoft internal hybrid footprint, moving to the cloud, enhancing security, and creating a great user experience. There will be opportunities for questions throughout the presentation.
    Published: May 8, 2015
      

  • The agile development process for building out BI at Microsoft
    Jeff Melton discusses how Microsoft IT uses the Agile Development process for Self-Service BI. Learn about the impact self-service business intelligence capabilities have on business analysts, IT organizations as well as the overall business and learn how Microsoft utilizes Agile Development best practices to ensure a smooth ROI.
    Published: May 7, 2015
       

  • Skype for Business: Building a Modern Contact Center and User Entry Portal
    Learn how Microsoft uses the Skype for Business platform for Enterprise support. See how they integrated a User Entry Portal and Enterprise Contact Center platform into a single solution and how Microsoft IT views the future of support in a world of Universal Communications Skype for Business gives time back to employees and customers!
    Published: May 5, 2015
      

  • Microsoft IT improves LOB application testing, ensuring readiness for Windows
    Microsoft IT applied agile and continuous improvement methods to compatibility testing of business critical, line-of-business (LOB) applications. What they achieved is an adaptive testing model that provides increased testing efficiency and effectiveness and reduced testing costs. This model has also improved the internal customer experience with better application compatibility, performance, and up-time consistency when new technology is deployed.
    Published: May 2, 2015
      

  • Microsoft IT prepares LOB apps for Windows
    Microsoft IT takes an agile approach to line-of-business (LOB) application compatibility testing. Their approach enables them to significantly reduce time and labor requirements to test their application portfolio by reducing the number of applications tested. This, in turn, facilitates upgrades to new technologies such as the latest version of Windows or Office.
    Published: May 2, 2015
      

  • Creating personal views and using Advanced Find in Microsoft Dynamics CRM Online
    In Microsoft Dynamics CRM Online, Advanced Find is a powerful set of tools you can use to modify system views and build reports which display exactly the data you want to work with. By using Advanced Find, you can create a custom data query, view and customize the results, and then save the query as a personal view so that you can quickly focus on the data you use most often, without needing to re-create the search parameters each time you want to run the query. You also can share the data from your personal views with other users.
    Published: April 30, 2015
     

  • How Microsoft IT enables "consumerization" of IT for users at Microsoft
    In this webinar, Mark Lawrence, Principal IT Program Manager at Microsoft IT, discusses how Microsoft IT has enabled device choice for business users of Microsoft hybrid unified device management and Microsoft Online Services solutions, including Windows Intune and Microsoft Office 365. Mark also discusses ways that Microsoft IT has embraced consumerization of IT by enabling safe business access through mobile device management.
    Published: April 30, 2015
      

  • How Microsoft IT uses Just Enough Administration Powershell Security Controls to protect enterprise data
    In this webinar, Young Kwon, IT Senior Service Engineering Manager, discusses how just enough administration (JEA) has been implemented at Microsoft. The JEA philosophy is that IT organizations can enforce security by restricting IT administrative rights. Young covers setting up and automating restrictions for IT personnel, reducing risks with administrative rights, and testing in the Microsoft IT production environment.
    Published: April 30, 2015
      

  • Manage activities in Microsoft Dynamics CRM Online
    In Microsoft Dynamics CRM Online, an activity is a basic task—such as making a phone call or drafting an email message—that you perform, usually in reference to a customer, partner, account, opportunity, or lead. You document your interactions in Dynamics CRM Online so that all team members have visibility and access to the most recent information and can fully support the sales engagement. This guide provides an overview of the different ways to manage your activities in Dynamics CRM Online.
    Published: April 30, 2015
     

  • Microsoft IT Streamlines Disparate Sales Data into an Easy-to-Use Windows 8.1 Experience
    Read about the design principles and implementation process Microsoft IT followed to deliver a solution for Microsoft salespeople and business leaders that provides a dashboard view into all of the information critical to achieving sales goals and making data-driven decisions.
    Published: April 30, 2015
     

  • Microsoft IT Improves Sales Productivity by Integrating Disparate Sales Applications
    Read how Microsoft IT applied a unique development paradigm from their toolset to design an integrated productivity solution. This toolset design provides sales and marketing teams a dashboard view of essential apps, tools, and data sources to make decisions, to meet targets, and to improve the sales experience.
    Published: April 30, 2015

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