Mailbox User Properties > Mailbox Features Tab > Unified Messaging Properties (RTM)

Exchange 2007

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.


Applies to: Exchange Server 2007

Topic Last Modified: 2011-01-19

Use the Unified Messaging Properties page to view or change the Unified Messaging (UM) properties for an existing Exchange Server 2007 recipient who is UM-enabled. When you change a user's UM properties, you can control the various UM features for the user that are found in Microsoft Exchange Server 2007. For example, you can enable or disable Automatic Speech Recognition (ASR) or fax receiving or associate the user's mailbox with a different UM mailbox policy.

UM Mailbox Status
  • This display-only field shows the status of the user's mailbox. By default, when a user is UM-enabled, the mailbox status is listed as Not locked out. However, if the user has input an incorrect Outlook Voice Access PIN multiple times, the status is listed as Locked Out.

Unified Messaging Mailbox Policy
  • This display-only field shows the name of the UM mailbox policy that is associated with the UM-enabled user. You can specify the UM mailbox policy to be associated with this UM mailbox by clicking the Browse button.

  • If you want to change the UM mailbox policy that is associated with multiple users, consider using the Set-UMMailbox cmdlet in the Exchange Management Shell.

Mailbox extensions
  • Use this field to specify one or more extension numbers for the user. This field accepts only numeric characters. This field is required.

  • When you add a mailbox extension number, it must be valid for the dial plan that is associated with the UM mailbox policy that is specified in the Unified Messaging mailbox policy. The extension number must also be unique within the given dial plan. For example, if the dial plan is configured to use a 5 digit extension number, you will have to input a 5 digit extension number for the user.

Enable for Automatic Speech Recognition
  • Select this option to specify whether the user can use ASR when they log on to their mailbox. By default, a UM-enabled user can use voice commands when they use Outlook Voice Access to access their mailbox.

  • Even if an Outlook Voice Access user is speech-enabled, they must still use the key pad to enter their extension number, PIN, and personal options.

Allow UM Calls from non-users
  • Select this option to specify whether to allow incoming calls from unauthenticated callers through an auto attendant to be transferred to the UM-enabled user. By default, this setting is enabled. Enabling this setting allows callers from outside an organization to be transferred to a user inside an organization.

  • The user's mailbox can still be accessed by using directory searches, but if an external caller tries to transfer to a user for whom this setting is disabled, the system will say, "I'm sorry, I am unable to transfer the call to this user." The caller is then transferred to the operator that is configured on the auto attendant.

  • This setting does not apply to callers who have logged on to their mailbox by using Outlook Voice Access and are sending a voice mail message to a user.

Allow faxes to be received
  • Select this option to specify whether a user is allowed to receive incoming faxes. By default, this setting is enabled, but it can be disabled if you do not want the user to receive incoming faxes.

  • This setting is also configured on dial plans. If you enable this setting for a UM-enabled user, but the dial plan is configured to disable fax receiving, the UM-enabled user will be unable to receive faxes.

Diverted calls without a caller ID can leave a message
  • Select this option to specify whether diverted calls without a caller ID will be allowed to leave a message. By default, this option is enabled.

  • This enables the UM-enabled user to accept anonymous calls from callers.

Personal operator extension
  • Use this field to specify the operator extension number for the user. By default, an extension number is not configured. The range for the extension number is 1 to 20 characters. This enables incoming calls for the UM-enabled user to be forwarded to the extension number that you specify in this field.

  • You can configure other types of operator extension numbers on dial plans and auto attendants. However, those extensions are generally meant for company-wide receptionists or operators. The personal operator extension setting could be used when an administrative assistant or personal assistant answers incoming calls before they are answered for a particular user.

For more information about Unified Messaging properties, see the following topics: