Upgrading from Operations Manager 2007 RTM to SP1

Applies To: Operations Manager 2007 SP1

Use the following procedures to upgrade Operations Manager 2007 RTM (version 5000) infrastructure to Operations Manager 2007 SP1 (version 6278).

The procedures listed in this section are presented in the order in which they must be completed. Most procedures must be completed on the computer hosting the component being upgraded.

Before upgrading, please read Appendix A: Known RTM to SP1 Upgrade Issues where you will find topics such as considerations for agents that are multi-homed between upgraded and non-upgraded management groups.

Upgrading System Center Desktop Error Monitoring to System Center Operations Manager 2007 SP1

Start with Microsoft System Center Desktop Error Monitoring (build 5000) and upgrade to System Center Desktop Error Monitoring SP1 by using SP1Upgrade.exe and following the instructions in this guide. After you upgrade to System Center Desktop Error Monitoring SP1, you can convert to System Center Operations Manager 2007 SP1 by starting SetupOM.exe on your Select CD image.

Upgrade Evaluation Copies

To upgrade to the licensed version of Operations Manager 2007 SP1, you need to run the Setup Wizard by double-clicking SetupOM.exe on the root management server and all other computers hosting Operations Manager components.

When SetupOM.exe runs on an evaluation copy of Operations Manager 2007 or on an evaluation copy of the SP1 Release Candidate (RC), it both upgrades the license and performs an upgrade to Operations Manager 2007 SP1.

When SetupOM.exe runs on an evaluation copy of Operations Manager 2007 SP1, it only upgrades the license and only needs to run on the root management server.

Upgrade the Root Management Server to Service Pack 1

There are two ways to upgrade the root management server (RMS). Procedures for upgrading an RMS that is installed on a single server and for an RMS that is a located on a cluster are provided.

The procedure to upgrade the RMS from Operations Manager 2007 to Operations Manager 2007 Service Pack 1 is performed locally on the RMS or locally on the nodes of the cluster that contains the RMS. For either procedure, the Operations Manager database is also upgraded, even when the Operations Manager database is on a server separate from the server hosting the RMS. If you intend to install an agent on the server hosting the stand-alone Operations Manager database, you will need to run SP1Upgrade.exe on the server before installing the agent. See the topic “To upgrade the stand-alone Operations Manager database prior to installing an agent” later in this guide. The additional procedures that verify whether the upgrade is successful are optional.

To upgrade the root management server and OperationsManager database

1. Log on to the computer hosting an RMS with an account that is a member of the Operations Manager Administrators role for your Operations Manager 2007 management group and a local administrator on the computer.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. At the root of the media, double-click SP1Upgrade.exe.

4. In the Apply Service Pack 1 section, click Operations Manager 2007. The System Center Operations Manager 2007 Setup Upgrade Wizard starts.

   Note

   You might be prompted with a System Center Operations Manager 2007 SP1 Setup dialog box indicating that a software update must be installed before the upgrade can proceed. Click Yes to proceed with the upgrade.

5. On the Welcome to the System Center Operations Manager 2007 Server Setup Upgrade Wizard page, select the Upgrade to Operations Manager 2007 SP1 check box, and then click Next.

6. On the End-UserLicense Agreement page, read the licensing terms, click I accept the terms in the license agreement, and then click Next.

7. On the Ready to Install the Program page, click Install. The Installing System Center Operations Manager 2007 page displays the progress of the upgrade.

   Note

   You might be presented with a Warning dialog box indicating that a service has failed to start. If a warning is displayed, click OK.

8. When the Completing the System Center Operations Manager 2007 Setup Wizard page appears, click Finish.

9. If prompted, restart the server.

To upgrade the root management server using a command prompt

1. Log on to a computer hosting the RMS with an Operations Manager Administrators role account for your Operations Manager 2007 management group.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. Open command prompt window by using the Run as Administrator option.

4. At the command prompt, type the following:

   %WinDir%\System32\msiexec.exe /p \\ path \MOM2007QFEPreSP1.msp /qn /l*v %TEMP%\logs\QFERollup.log REINSTALLMODE=omus REINSTALL=ALL

5. After step 4 completes, type the following at the command prompt:

   %WinDir%\System32\msiexec.exe /p \\ path \MOM2007SP1.msp /qn /l*v %TEMP%\logs\SP1Upgrade.log SP1UPGRADE=1 REINSTALLMODE=omus REINSTALL=ALL

To upgrade the root management server on a cluster and OperationsManager database

1. Log on to the first node of the cluster with an account that is a member of the Operations Manager Administrators role for your Operations Manager 2007 management group and open Cluster Administrator.

2. In the navigation pane, expand the cluster name, expand Groups, and then click the Operations Manager group.

3. In the results pane, examine the cluster resources listed in Name column and ensure they are online.

4. In the results pane, in the Owner column, note which node is the owner node.

5. Ensure that you have logged on to the owner node. If not, in the navigation pane, right-click the Operations Manager cluster group, click Move Group, and then select the node from the list representing the node you have logged onto.

6. During the upgrade of a multiple-node cluster, if a service is stopped during the upgrade, the cluster might interpret this as a failure and fail over to another node. To prevent this issue, stop or pause the cluster service on all nodes except the one that you are upgrading. Alternately you can use steps 6a through 6c to limit the nodes that a service can run on to the specific node you are upgrading. This must be done for all resources listed.

   1. In the Cluster Administrator pane, right-click the service you want to change (for example, OpsMgr Health Service), and then click Properties.

   2. In the Properties dialog box, click Modify.

   3. In the Modify Preferred Owner dialog box, under Available nodes, select the node you are performing the upgrade on, make sure it is the only node listed under Preferred owners, and then click OK.

   Note

   Step 6 must be followed on every node that is being upgraded. After the upgrade of a particular node is complete, users should re-add failover nodes to the Available Nodes list. After all the nodes have been upgraded, configure your Operations Manager 2007 group to failover to the original primary node.

7. Insert the Operations Manager 2007 Service Pack 1 media.

8. At the root of the media, double-click SP1Upgrade.exe.

9. In the Apply Service Pack 1 section, click Operations Manager 2007. The System Center Operations Manager 2007 Setup Upgrade Wizard starts.

   Note

   You might be prompted with a System Center Operations Manager 2007 SP1 Setup dialog box indicating that a software update must be installed before the upgrade can proceed. Click Yes to proceed with the upgrade.

10. On the Welcome to the System Center Operations Manager 2007 Server Setup Upgrade Wizard page, select the Upgrade to Operations Manager 2007 SP1 check box, and then click Next.

11. On the End-User License Agreement page, read the licensing terms, click I accept the terms in the license agreement, and then click Next.

12. On the Ready to Install the Program page, click Install. The Installing System Center Operations Manager 2007 page displays the progress of the upgrade. This process might take up to 20 minutes for the first node. Remaining nodes will take 5 to 10 minutes.

    Important

    During installation, a warning message will display stating that Setup failed to clean up the service state folder. Click OK to proceed. When Setup completes, see the topic "Health Service State Directory Error" in the Known Issues with the Operations Manager 2007 SP1 Upgrade section later in this guide.

    Note

    You might be presented with a Warning dialog box indicating that a service has failed to start. If a warning is displayed, click OK.

13. When the Completing the System Center Operations Manager 2007 Setup Wizard page appears, click Finish.

    Note

    If prompted, restart the server.

14. Repeat the upgrade steps of this procedure on all nodes of the cluster. For each additional node, ensure that you log into the node you are upgrading and that all cluster groups have failed over to the node.

To upgrade the stand-alone OperationsManager database prior to installing an agent

1. Log on to the computer hosting an Operations Manager database with an account that is a member of the Operations Manager Administrators role for your Operations Manager 2007 management group and a local administrator on the computer.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. At the root of the media, double-click SP1Upgrade.exe.

4. In the Apply Service Pack 1 section, click Operations Manager 2007. The System Center Operations Manager 2007 Setup Upgrade Wizard starts.

   Note

   You might be prompted with a System Center Operations Manager 2007 SP1 Setup dialog box indicating that a software update must be installed before the upgrade can proceed. Click Yes to proceed with the upgrade.

5. On the Welcome to the System Center Operations Manager 2007 Server Setup Upgrade Wizard page, select the Upgrade to Operations Manager 2007 SP1 check box, and then click Next.

6. On the End-User License Agreement page, read the licensing terms, click I accept the terms in the license agreement, and then click Next.

7. On the Ready to Install the Program page, click Install. The Installing System Center Operations Manager 2007 page displays the progress of the upgrade.

   Note

   You might be presented with a Warning dialog box indicating that a service has failed to start. If a warning is displayed, click OK.

8. When the Completing the System Center Operations Manager 2007 Setup Wizard page appears, click Finish.

9. If prompted, restart the server.

To verify the OperationsManager database upgrade

1. On the computer that hosts the Operations Manager database, click Start, point to Programs, point to Microsoft SQL Server 2005, and then click SQL Server Management Studio.

2. In the Connect to Server dialog box, in the ServerType list, select Database Engine.

3. In the Server Name list, select or type the server and instance for your operations database (for example, computer\INSTANCE1).

4. In Authentication list, select Windows Authentication, and then click Connect.

5. In the Object Explorer pane, expand Databases, expand OperationsManager, expand Tables, right-click dbo.__MOMManagementGroupInfo__, and then click Open Table. In the DBVersion column, if the version number is 6.0.627x.x, where x is any positive integer, your operations database upgraded successfully.

To verify the root management server upgrade

1. On the Windows desktop, click Start, and then click Run.

2. Type regedit, and then click OK. The Registry Editor starts.

   Warning

   Incorrectly editing the registry can severely damage your system. Before you make changes to the registry, you should back up any valued data that is on the computer.

3. Navigate to the HKey_Local_Machine\Software\Microsoft\Microsoft Operations Manager\3.0\Setup key. If the value of the ServerVersion entry is 6.0.627x.x, where x is any positive integer, your RMS upgraded successfully.

4. In the Windows Services snap-in, ensure that the status is set as Started on the following services:

   • OpsMgr Config Service

   • OpsMgr Health Service

   • OpsMgr SDK Service

To verify the root management server upgrade on a cluster

1. For every node in the cluster, click Start, and then click Run.

   1. Type regedit, and then click OK. The Registry Editor starts.

      Warning

      Incorrectly editing the registry can severely damage your system. Before you make changes to the registry, you should back up any valued data that is on the computer.

   2. Navigate to the HKey_Local_Machine\Software\Microsoft\Microsoft Operations Manager\3.0\Setup key. If the value of the ServerVersion entry is 6.0.627x.x, where x is any positive integer, your RMS upgraded successfully.

2. Using the Cluster Administrator, move the cluster group to each cluster node and verify that the following services are online.

   • OpsMgr Config Service

   • OpsMgr Health Service

   • OpsMgr SDK Service

Upgrade Reporting to Service Pack 1

The procedure to upgrade the Reporting Server from Operations Manager 2007 to Operations Manager 2007 Service Pack 1 is performed on the computer hosting the Reporting Server. During this procedure, the Reporting data warehouse is also upgraded with no additional steps. Do not attempt to upgrade the Reporting component from a dedicated OperationsManagerDW installation, it has no effect.

The additional procedure that verifies whether the upgrade is successful is optional.

To upgrade the Reporting Server and the Reporting data warehouse

1. Log on to the computer hosting the Reporting Server with an account that is a member of the Operations Manager Administrators role for your Operations Manager 2007 management group.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. At the root of the media, double-click SP1Upgrade.exe.

4. In the Apply Service Pack 1 section, click Operations Manager 2007 Reporting. The Operations Manager 2007 Reporting Setup Wizard starts.

5. On the Welcome to the Operations Manager 2007 Reporting Setup Upgrade Wizard page, select the Upgrade Operations Manager Reporting check box, and then click Next.

6. On the End-User License Agreement page, read the licensing terms, click I accept the terms in the license agreement, and then click Next.

7. On the Ready to Install the Program page, click Install.

8. When the Completing the Operations Manager Reporting Components Setup Wizard page appears, click Finish.

To upgrade the Reporting Server using a command prompt

1. Log on to a computer hosting the Reporting Server with an Operations Manager Administrators role account for your Operations Manager 2007 management group.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. Open a command prompt window by using the Run as Administrator option.

4. At the command prompt, type the following:

   %WinDir%\System32\msiexec.exe /i \\ path \Directory\Reporting2007.msi /qn /l*v D:\logs\ReportingUpdate.log SP1UPGRADE=1 SET_ACTIONS_ACCOUNT=0 REINSTALLMODE=vomus REINSTALL=ALL

To verify the Reporting Server upgrade

1. On the computer hosting the Reporting Server, click Start, and then click Run.

2. Type regedit, and then click OK. The Registry Editor starts.

   Warning

   Incorrectly editing the registry can severely damage your system. Before you make changes to the registry, you should back up any valued data that is on the computer.

3. Navigate to the HKLM\Software\Microsoft\Microsoft Operations Manager\3.0\Setup key. If the value of the CurrentVersion entry is 6.0.627x.x, where x is any positive integer, your Reporting Server upgraded successfully.

Upgrade a Stand-alone Operations console to Service Pack 1

This procedure upgrades a stand-alone Operations console from Operations Manager 2007 to Operations Manager 2007 Service Pack 1. Perform this procedure locally on the computer that has a stand-alone Operations console installed. You do not need to perform this procedure to upgrade Operations consoles that are installed locally on a management server. See “Upgrade a Management Server to Service Pack 1” later in this guide for instructions on upgrading your management servers.

The additional procedure that verifies whether the upgrade is successful is optional.

To upgrade a stand-alone Operations console

1. Log on to the computer hosting the Operations console with an Operations Manager Administrators role account for your Operations Manager 2007 management group.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. At the root of the media, double-click SP1Upgrade.exe.

4. In the Apply Service Pack 1 section, click Operations Manager 2007.

5. In the System Center Operations Manager 2007 SP1 Setup dialog box, click Yes.

   Note

   You might be presented with a Warning dialog box indicating that a service has failed to start. This behavior is expected. If a warning is displayed, click OK.

6. On the Welcome page, select the Upgrade to Operations Manager 2007 SP1 check box, and then click Next.

7. On the End-User License Agreement page, read the licensing terms, click I accept the terms in the license agreement, and then click Next.

8. On the Ready to Install the Program page, click Install. The Installing System Center Operations Manager 2007 page displays the progress of the upgrade.

9. When the Completing the System Center Operations Manager 2007 Setup Wizard page appears, click Finish.

To upgrade a stand-alone Operations console using a command prompt

1. Log on to the computer hosting the Operations console with an Operations Manager Administrators role account for your Operations Manager 2007 management group.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. Open a command prompt window by using the Run as Administrator option.

4. At the command prompt, type the following:

   %WinDir%\System32\msiexec.exe /p \\ path \MOM2007QFEPreSP1.msp /qn /l*v D:\logs\QFERollup.log REINSTALLMODE=omus REINSTALL=ALL

5. After step 4 completes, type the following at the command prompt:

   %WinDir%\System32\msiexec.exe /p \\ path \MOM2007SP1.msp /qn /l*v D:\logs\SP1Upgrade.log REINSTALLMODE=omus REINSTALL=ALL

To verify the Operations console upgrade

1. On the Windows desktop, click Start, and then click Run.

2. Type regedit, and then click OK. The Registry Editor starts.

   Warning

   Incorrectly editing the registry can severely damage your system. Before you make changes to the registry, you should back up any valued data that is on the computer.

3. Navigate to the HKey_Local_Machine\Software\Microsoft\Microsoft Operations Manager\3.0\Setup key. If the value of the UIVersion entry is 6.0.627x.x, where x is any positive integer, the Operations console upgraded successfully.

Upgrade a Management Server to Service Pack 1

Perform the procedure to upgrade a management server from Operations Manager 2007 to Operations Manager 2007 SP1 locally on each management server. You must upgrade the root management server of a management group before upgrading any of the management servers.

The additional procedure that verifies whether the upgrade is successful is optional.

To upgrade a management server

1. Log on to the computer hosting the management server with an Operations Manager Administrators role account for your Operations Manager 2007 management group.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. At the root of the media, double-click SP1Upgrade.exe.

4. In the Apply Service Pack 1 section, click Operations Manager 2007. The System Center Operations Manager 2007 Server Setup Upgrade Wizard starts.

   Note

   You might be prompted with a System Center Operations Manager 2007 SP1 Setup dialog box indicating that a software update must be installed before the upgrade can proceed. Click Yes to proceed with the upgrade.

5. On the Welcome to the System Center Operations Manager 2007 Server Setup Upgrade Wizard page, select the Upgrade to Operations Manager 2007 SP1 check box, and then click Next.

6. On the End-UserLicense Agreement page, read the licensing terms, click I accept the terms in the license agreement, and then click Next.

7. On the Ready to Install the Program page, click Install. The Installing System Center Operations Manager 2007 page displays the progress of the upgrade.

   Note

   You might be presented with a Warning dialog box indicating that a service has failed to start. This behavior is expected. If a warning is displayed, click OK.

8. When the Completing the System Center Operations Manager 2007 Setup Wizard page appears, click Finish.

To upgrade a management server using a command prompt

1. Log on to the computer hosting the Operations console with an Operations Manager Administrators role account for your Operations Manager 2007 management group.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. Open a command prompt window by using the Run as Administrator option.

4. At the command prompt, type the following:

   %WinDir%\System32\msiexec.exe /p \\ path \MOM2007QFEPreSP1.msp /qn /l*v D:\logs\QFERollup.log REINSTALLMODE=omus REINSTALL=ALL

5. After step 4 completes, type the following at the command prompt:

   %WinDir%\System32\msiexec.exe /p \\ path \MOM2007SP1.msp /qn /l*v D:\logs\SP1Upgrade.log SP1UPGRADE=1 REINSTALLMODE=omus REINSTALL=ALL

To verify the management server upgrade

1. On the computer hosting the management server, click Start, and then click Run.

2. Type regedit, and then click OK. The Registry Editor starts.

   Warning

   Incorrectly editing the registry can severely damage your system. Before you make changes to the registry, you should back up any valued data that is on the computer.

3. Navigate to the HKey_Local_Machine\Software\Microsoft\Microsoft Operations Manager\3.0\Setup key. If the value of the ServerVersion entry is 6.0.627x.x, where x is any positive integer, your management server upgraded successfully.

Upgrade a Gateway Server to Service Pack 1

The procedure to upgrade a gateway server from Operations Manager 2007 to Operations Manager 2007 SP1 is performed locally on the gateway server. The additional procedure that verifies whether the upgrade is successful is optional.

To upgrade the gateway server

1. Log on to the computer hosting the gateway server with an Operations Manager Administrators role account for your Operations Manager 2007 management group.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. At the root of the media, double-click SP1Upgrade.exe.

4. In the Apply Service Pack 1 section, click Operations Manager 2007 Gateway. When the Resuming the setup wizard for System Center Operations Manager Gateway page opens, click Next.

5. On the Welcome to the System Center Operations Manager Gateway Setup Wizard page, click Next.

6. The status page displays the progress of the upgrade.

7. When the Completing the System Center Operations Manager Gateway Setup Wizard page appears, click Finish.

8. If prompted, restart the server.

To upgrade the gateway server using a command prompt

1. Log on to a computer hosting the gateway server with an Operations Manager Administrators role account for your Operations Manager 2007 management group.

2. Insert the Operations Manager 2007 Service Pack 1 media.

3. Open a command prompt window by using the Run as Administrator option.

4. At the command prompt, type the following:

   %WinDir%\System32\msiexec.exe /i \\ path \MOMGateway.msi /qn /l*v D:\logs\GatewayUpdate.log SP1UPGRADE=1 SET_ACTIONS_ACCOUNT=0 REINSTALLMODE=vomus REINSTALL=ALL

To verify the gateway server upgrade

1. On the computer hosting the gateway server, click Start, and then click Run.

2. Type regedit, and then click OK. The Registry Editor starts.

   Warning

   Incorrectly editing the registry can severely damage your system. Before you make changes to the registry, you should back up any valued data that is on the computer.

3. Navigate to the HKey_Local_Machine\Software\Microsoft\Microsoft Operations Manager\3.0\Setup key. If the value of the MOMGatewayVersion entry is 6.0.627x.x, where x is any positive integer, your gateway server upgraded successfully.

Upgrade an Agent to Service Pack 1

Four procedures are available for upgrading agents from Operations Manager 2007 to Operations Manager 2007 SP1: using the Operations console, manually using the Setup Wizard, manually using a command prompt, or using Active Directory Integration.

Agents that were installed using Active Directory Integration can be upgraded manually or through the Operations console. When the root management server, management servers, and gateway servers have been upgraded, follow the "To upgrade agents using Active Directory Integration" procedure below.

The additional procedure that verifies whether the upgrade is successful is optional.

To upgrade agents from Operations Manager 2007 (build 5000) to Operations Manager 2007 SP1 (build 6278) using the Operations console

1. Log on to the computer hosting the Operations console with an account that is a member of the Operations Manager Administrators role for the Operations Manager 2007 management group.

2. In the Operations console, click Administration.

   Note

   When you run the Operations console on a computer that is not a management server, the Connect To Server dialog box appears. In the Server name text box, type the name of the Operations Manager 2007 management server to which you want to connect.

3. In the Administration pane, expand Device Management, and then click Pending Management.

4. In the Pending Management pane, expand Type: Agent Requires Update, right-click each agent-managed computer listed, and then click Approve.

5. In the Update Agents dialog box, enter the administrator account credentials, and then click Update. The upgrade status is displayed in the Agent Management Task Status dialog box.

6. When the upgrade is complete, click Close.