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Set Up Exchange ActiveSync Access to Your Mailbox

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Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

If you have a Windows Mobile phone or a mobile phone that supports Exchange ActiveSync, you can use your mobile phone to access your mailbox. You can access your e-mail messages, appointments and meetings, contacts, tasks, and voice mail messages on your mobile phone.

You can set up a Windows Mobile phone to access your mailbox. You can only synchronize your mobile phone with one mailbox. You can also set up your mailbox to receive voice mail messages from your mobile phone.

You can find specific instructions for setting up many popular mobile phones by reading Mobile Phone Setup Reference.

How do I set up Exchange ActiveSync on a Windows Mobile 6.0 phone?

  1. On the mobile phone, from the home screen, click Start, and then click ActiveSync.
  2. Click Menu, and then click Configure Server.
  3. Enter the server address. The server address is m.outlook.com.
  4. Select the This server requires an encrypted (SSL) connection check box.
  5. Click Next.
  6. Enter your user name, password, and domain. The user name should include your name, the at (@) symbol, and your domain name, for example, tony@contoso.com.
  7. Select the Save password check box.
  8. Click Next.
  9. Select the check box next to each kind of information you want to synchronize with the server, and then click Finish.

How do I set up Exchange ActiveSync on a Windows Mobile 5.0 phone?

  1. On the mobile phone, from the home screen, click Start, and then click ActiveSync.
  2. Click Menu, and then click Configure Server.
  3. Enter the server address. The server address is m.outlook.com.
  4. Select the This server requires an encrypted (SSL) connection check box.
  5. Click Next.
  6. Enter your user name, password, and domain. The user name should include your name, the at (@) symbol, and your domain name, for example, tony@contoso.com.
  7. Select the Save password check box.
  8. Click Next.
  9. Select the check box next to each kind of information you want to synchronize with the server, and then click Finish.

How do I set up Exchange ActiveSync on an Apple iPhone?

  1. Tap Settings > Mail, Contacts, Calendars > Add Account.

  2. Tap Microsoft Exchange.

  3. You don’t need to enter anything in the Domain box. Enter the information requested in the Email, Username, and Password boxes. You need to enter your full e-mail address in the Email and Username boxes (for example, tony@contoso.com).

  4. Tap Next on the upper-right corner of the screen. Your iPhone will try to find the settings it needs to set up your account. Go to step 7 if your iPhone finds your settings.

  5. If your iPhone can’t find your settings, you’ll need to manually look up your Exchange ActiveSync server name. For instructions for how to determine your Exchange ActiveSync server name, see the Finding My Server Name section below.

  6. In the Server box, enter your server name, and then tap Next.

  7. Choose the type of information you want to synchronize between your account and your device, and then touch Save. By default, Mail, Contacts, and Calendar information are synchronized.

    Warning

    If you're prompted to create a passcode, tap Continue and enter a numeric passcode. If you don’t set up a passcode, you can’t view your e-mail account on your iPhone. You can set up a passcode later in iPhone Settings.

What else do I need to know?

  • If your e-mail account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your e-mail account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see How to Sign In to Outlook Web App. If you have trouble signing in, see FAQs: Sign-in and Password Issues or contact the person who manages your e-mail account.
  • When you configure your Windows Mobile phone to synchronize with your mailbox, an Exchange ActiveSync mailbox policy will be applied to your phone. This policy lets you perform a remote device wipe on your mobile phone.
  • You can only have one Exchange ActiveSync account configured on your Windows Mobile phone. If you want to change the Exchange ActiveSync account on your mobile phone, you'll need to remove the existing account and then add the new account.