Submitting false positives and false negatives to Cloudmark
Applies to: Microsoft Antigen
Topic Last Modified: 2010-02-25
You can submit false positives and false negatives to Cloudmark for analysis. Information regarding target spam catch-rates, false positive and false negative rates, and other advantages of using the Cloudmark anti-spam solution can be found on the Cloudmark anti-spam Web site.
To submit false positive or false negative spam e-mails to Cloudmark, send the e-mail as an RFC 2822 attachment (.eml). Do not send misclassified messages by using the Forward command; this strips them of essential header information and results in an invalid submission.
False positives (legitimate e-mail marked as spam by Cloudmark) should be sent to: Forefrontemail@example.com
False negatives (spam not detected by Cloudmark) should be sent to: Forefrontfirstname.lastname@example.orgTo attach an e-mail message as an RFC 2822 attachment
In Microsoft Outlook, create a new e-mail message.
Address it to the appropriate address.
Click the Attach Item button, select the e-mails that were falsely classified, and then click OK.