Scenario and Other Report Collections
Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
The QoE Monitoring Server will generate the reports described in the previous section for the following common scenarios:
PC-to-PC
PC-to-PSTN
PSTN-to-PC
Conferences
Additionally, the QoE Monitoring Sever will generate collections of reports for the following:
Call list
Server health
PC-to-PC Report
The PC-to-PC scenario-based report summarizes the quality of experience for all calls in which both endpoints are either PCs that use Microsoft Office Communicator or IP phones. For the purposes of this report, a PC is either Office Communicator or an IP Phone. This report comprises the following standard reports: QoE Summary, QoE Trend, Worst Performing Endpoints, and Device.
For the QoE Summary, Trend, and Device reports, you can apply a set of filters. Table 6 describes the filters that are used for the PC-to-PC reports.
Table 6. Filter Settings for PC-to-PC report
| Field | Description |
|---|---|
Period |
A time interval of one hour to four weeks (by default, the past week). Calls that have ended during the period are reported. The time displayed is the report server's local time. |
Location |
Restricts reporting to calls in which endpoints are in one or more specified locations. Up to two locations may be selected. The default is all locations. |
Caller/Callee within these locations |
Further restricts the Location filter to calls in which the IP of the caller, the IP of the callee, or the IPs of both are in the selected locations. This filter cannot be applied when All locations is selected. |
Exclude external calls |
Restricts reporting to calls for which both endpoints are inside the organizations network. |
Media connectivity |
Restricts reporting by Interactive Connectivity Establishment (ICE). Allowable filters are All (the default), Direct, Relay or HTTP-Proxy. |
Client type |
Restricts reporting to calls in which both parties are using the same client type. Allowable filters are Office Communicator, IP phone, or both. |
Capture device |
Restricts reporting to calls made with a specific capture device, such as a microphone. One capture device can be selected for a non-device report. Up to four capture devices can be selected for a device report. The default for both reports is all capture devices. |
Additional filters are based on the threshold for the Worst Performing Endpoint Report. Use these filters to view endpoints based on MOSs or degradation level. Table 7 explains the fields and the default settings.
Table 7. Worst Performing Endpoint default settings
| Field | Description | Min | Max |
|---|---|---|---|
Listening MOS |
Endpoints with at least 30 listening opinion samples and a listening MOS below the specified threshold. |
1 |
5 |
Conversational MOS |
Endpoints with at least 30 conversational opinion samples and a conversational MOS below the specified threshold. |
1 |
5 |
Network MOS |
All endpoints, regardless of sample size, with a network MOS below the specified threshold. |
1 |
5 |
Delay |
Calls with a round trip time greater than the specified threshold. |
0 |
1000000 |
Degradation Level |
Calls with network degradation average greater than the specified threshold. |
0.00 |
4.00 |
PC-to-PSTN and PSTN-to-PC
PC-to-PSTN scenario-based report summarizes the quality of experience for calls that were made in which the caller endpoint is a PC and the callee endpoint is a Mediation Server. PSTN-to-PC report summarizes the quality of experience for calls that were made in which the caller endpoint is a Mediation Server and the callee endpoint is a PC. For the purposes of this report, a PC is either Office Communicator or an IP Phone.
Both the PC-to-PSTN report and the PSTN-to-PC report comprise the same four standard reports (QoE Summary, Trend, Worst Performing Endpoints, and Device), as well as views for each standard report as defined in the PC-to-PC Report section.
The filter selections for the QoE Summary, Trend, and Device reports are different, however, from those for the PC-to-PC report. The following table shows the default settings for the PC-to-PSTN and PSTN-to PC-report.
Table 8. Filter settings for PC-to-PSTN and PSTN-to-PC reports
| Field | Description |
|---|---|
Period |
Restricts reporting to a time interval of one hour to four weeks (by default, the past week). Calls that have ended during the period are reported. The time displayed is the report server's local time. |
Location |
Restricts reporting to calls in which endpoints are in one or more specified locations. Only one location may be selected. The default is all locations. |
Mediation Server |
A single Mediation Server may be selected. |
Exclude external calls |
Restricts reporting to calls for which both endpoints are inside the organizations network. |
Media connectivity |
Restricts reporting by Interactive Connectivity Establishment (ICE). Allowable filters are All (the default), Direct, Relay or HTTP-Proxy. |
Capture device |
Restricts reporting to calls made with a specific capture device, such as a microphone. One capture device can be selected for a non-device report. Up to four capture devices can be selected for a device report. The default for both reports is all capture devices. |
The following table shows one additional filter that is available for the Worst Performing Endpoints Report.
Table 9. Additional Filter Setting for Worst Performing Endpoints
| Field | Description |
|---|---|
Include server |
If True (the default), Mediation Servers that participated in a call will be included in the report. |
Conference
The conference scenario-based report aggregates at the call level. Only calls in which an A/V Conferencing Server is involved are included. The QoE Monitoring Server collects a set of individual opinion scores for each participant in each conference rather than aggregating a single set of MOSs for each conference. This approach results in more precise aggregate MOSs because conferences with many participants have a greater impact on the aggregate MOSs than conferences with few participants.
The conference report comprises three standard reports (QoE Summary, Trend, and Worst Performing Endpoints), as well the same views for each standard report that were defined for the PC-to-PC report.
The filters that are available for this report are different from those for the PC-to-PC report. The following table shows the default settings for the Conference Report. The additional filters for the worst performing endpoint report are the same as those for the PC-to-PC report.
Table 10. Filter Settings for Conference
| Field | Description |
|---|---|
Period |
Limits reporting to a time interval of one hour to four weeks (by default, the past week). Calls that have ended during the period are reported. The time displayed is the report server's local time. |
Pool |
Limits reporting to calls that involve participants who are homed on a specified pool and all calls that are handled by an A/V Conferencing Server in the pool. A single pool can be specified. |
A/V Conferencing Server |
Limits reporting to calls that are handled by a specified A/V Conferencing Server in the pool that is specified by the Pool filter. |
Exclude PSTN participants |
Limits reporting to calls that do not involve any participants whose endpoint is a Mediation Server. |
Exclude external participants |
Restricts reporting to calls for which both endpoints are inside the organizations network. |
Media connectivity |
Restricts reporting by Interactive Connectivity Establishment (ICE). Allowable filters are All (the default), Direct, Relay or HTTP-Proxy. |
The following table shows one additional filter that is available for the Worst Performing Endpoints Report.
Table 11. Additional Filter Setting for Worst Performing Endpoints
| Field | Description |
|---|---|
Include server |
If True (the default), A/V Conferencing Servers that participated in a call will be included in the report. |
Call List
You can use a call list report to view the call history for each user over a specified period of time. The following table summarizes the filters used for the call list report. This report is available as an additional report on the home page of the reporting URL. This call list report is also available as a sub-report under other reports.
Table 12. Filter Settings for Call List Report
| Field | Description |
|---|---|
Period |
A time interval of one hour to four weeks (by default, the past week). Calls that have ended during the period are reported. The time displayed is the report server's local time. |
URI (caller or callee) |
Limits reporting to calls in which the SIP URI of one of the participants matches the SIP URI specified. Only the user name is required; by default, the SIP protocol identifier and the local domain name are optional. |
The call list report will generate data for the following metrics:
Call Times. The call times are based on the local time where the QoE Monitoring Server Report Pack is deployed.
Network MOS. Minimum value from all audio streams in the call.
Network Degradation. Maximum value from all audio streams in the call.
Round Trip Time. Maximum value from all audio streams in the call.
Connectivity. Value from the first audio media line in the call.
The following figure shows a sample report for the incoming and outgoing call list.
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Figure 5. Call List Sample Report for Incoming Calls and Outgoing Calls
Call Detail Report
The call detail report provides the following detailed information about a call:
Caller and callee endpoints and call time
IP addresses, subnets, and capture and render devices of the caller and callee
Codec used
Packet information
Jitter
Bandwidth estimation
Round trip time
Burst density, burst gap density, burst duration, and burst gap duration
Network MOS
Degradation
More information about the metrics can be found in Additional Metrics earlier in this guide, in Mean Opinion Score and Metrics.
To view a call detail report
- In the Call List Report, click Details in the Details column for the call whose details you want to view.
Server Health
The server health report identifies catastrophic problems with media quality for servers. The report displays the mean for the Conversational MOS and the Listening MOS over a period of time specified by the Period and Period Ends filters.
There are additional filters for this report. The following table explains the fields and default settings.
Table 13. Server Health Filter Default Settings
| Field | Description |
|---|---|
Server type |
Mediation Server or an A/V Conferencing Server, but not both. |
Period |
A time interval of one hour to four weeks (by default, the past week). Calls that have ended during the period are reported. The time displayed is the report server's local time. |
The following sample server health report displays the mean scores for the Conversational and Listening MOS over four weeks for two Mediation Servers. Each column represents the mean score for that week. In each row, next to the metric, the mean score for the last 4 weeks is displayed. By clicking on the date at the top of the column, a Call List Report will be displayed for that week. For more details about the Call List Report, see the Call List section of this document, in Scenario and Other Report Collections.
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Figure 6. Sample Server Health Report for Mediation Servers