Resolving Errors

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Published : April 8, 2005 | Updated : August 17, 2005

This section lists errors you might encounter during DPM installation, and provides strategies for resolving them.

Error: “Setup has detected that a reboot is necessary for the installation to proceed.”

Setup for SQL Server 2000 requires restarting the server. If the server is not restarted, DPM displays this error. To resolve the problem, exit DPM Setup, restart the DPM server, and then restart the DPM installation. If restarting the server does not resolve the problem, follow the instructions for the workaround solution described in the Knowledge Base article Microsoft Knowledge Base article 312995 (https://go.microsoft.com/fwlink/?LinkId=40883).

DPM Setup hangs during installation of SQL Server 2000.

To solve this problem, follow these steps:

  1. Using Windows Task Manager, stop the Setupsql.exe process.

    DPM Setup displays an error.

  2. Exit DPM Setup.

  3. Manually install SQL Server 2000 as described in “Manually Installing SQL Server 2000 Products” earlier in this chapter.

  4. Restart the DPM installation.

DPM Setup fails during installation of SQL Server 2000 Reporting Services from a network share.

To solve this problem, follow these steps:

  1. Exit DPM Setup.

  2. Copy the DPM installation folder onto a local folder on the DPM server.

  3. Restart the DPM installation from the local installation folder.

Error: “Setup was unable to configure ASP .NET Framework 1.1 for SQL Server Reporting Services.”

To solve this problem, reconfigure Reporting Services to use .NET Framework 1.1 by following these steps:

  1. In Control Panel, point to Administrative Tools, and then select Internet Information Services (IIS) Manager.

  2. On the IIS Manager console, expand the entry for the DPM server, expand Web Sites, and then expand Default Web Site.

  3. Right-click ReportServer, and click Properties.

  4. On the ReportServer Properties dialog box, click the ASP.NET tab, and select ASP.NET 1.1.

  5. Close the IIS Manager console, and open a command prompt.

  6. From the command prompt, reset IIS by typing the following command:

    %windir%\system32\iisreset.exe

  7. Restart DPM Setup.

Error: “DPM Setup was not able to uninstall the version of Watson that was installed with DPM.”

DPM Setup installs version 2.0 of Watson during the installation of DPM. During uninstallation of DPM, Setup attempts to uninstall Watson 2.0. If the uninstallation on Watson 2.0 fails, Setup displays this error message. To solve the problem, you must uninstall Watson 2.0 manually by following these steps:

  1. Open a command prompt.

  2. At the prompt, type:

    msiexec /x {91710409-8000-11D3-8CFE-0150048383C9}

  3. Press ENTER.

  4. On the confirmation prompt, click Yes.

Note

Watson 1.5, which is included with Windows Server 2003, does not need to be uninstalled.