Alert Resolution States Tab
This tab lists the following Alert Resolution states, along with their ID number, service level, display flag, and keystroke shortcut. You can add, delete, or modify Alert Resolution states.
The default Alert Resolution states are summarized in the following table.
Table 7.1 Alert Resolution States
Resolution State |
ID |
Display in Operator console and Web console |
Shortcut Keystroke |
|---|---|---|---|
New |
0 |
Yes |
None |
Acknowledged |
85 |
Yes |
None |
Level 1: Assigned to helpdesk or local support |
170 |
Yes |
None |
Level 2: Assigned to subject matter expert |
180 |
Yes |
None |
Level 3: Requires scheduled maintenance |
190 |
Yes |
None |
Level 4: Assigned to external group or vendor |
200 |
Yes |
None |
Resolved |
255 |
Yes |
None |