Providing Remote Support

Remote client support extends your ability to improve and maintain the operating health of the hardware and software throughout an SMS site. SMS Remote Tools, along with the integration of Remote Assistance and Remote Desktop Connection, increases the effect that you can have in supporting clients and users that are separated by time or distance. By providing remote support to clients and users, you can perform a variety of activities to solve network operations and management problems.

This section applies primarily to the usage of SMS Remote Tools to control clients. For more information about using Remote Assistance and Remote Desktop Connection to control clients, see the Microsoft Windows product documentation.

For More Information

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