Troubleshooting Groove Server Data Bridge


Updated: April 1, 2008

Applies To: Groove Server 2007

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Topic Last Modified: 2015-03-09

This section lists problems that you may encounter while running the Groove Data Bridge Server and suggests ways to address or avoid them.


Problem Solution

The Groove Data Bridge server is not communicating with services outside the local area network (LAN).

This condition usually results when your Groove Data Bridge server installation includes proxy devices and the Groove Data Bridge server has not been configured to communicate with the proxies, preventing the Groove Data Bridge server from interacting with relay servers outside the LAN. See “Setting Proxy Information” in the Managing Groove Data Bridge Servers section of this guide for information about configuring the Groove Data Bridge server to communicate with proxy devices.

You have just shut down the Groove Data Bridge server and are unable to re-launch it.

The server shut down may not have finished. Wait until the final phase of shutdown for the previous Groove Data Bridge server run is complete before trying to launch a new Groove Data Bridge server process.

Account configuration of a managed Groove Data Bridge identity fails.

Check the Groove Manager domain identity policies to see if a Member policy is set that requires managed identities to run on managed devices. If this policy is enabled for a dedicated Groove Data Bridge domain group, clear the policy, then retry the configuration. If this policy is selected for a domain group that includes non-Data Bridge identities, consider creating a separate Data Bridge domain group for Data Bridge identities, with this policy cleared. Or, register the Groove Data Bridge server device with the domain group. See the Groove Manager online Help for information about managing devices and other aspects of identity management.