Troubleshooting Usage Analysis (Windows SharePoint Services 2.0)

  • Article

I see a message that usage reports are not available when I try to view the Site Usage Report page

  • Is logging and usage processing turned on?   Logging and usage processing is turned off by default. To turn it on, do the following:

    1. On the server running Windows SharePoint Services, click Start, point to All Programs, point to Administrative Tools, and then click SharePoint Central Administration.

    2. In the Component Configuration section, click Configure usage analysis processing.

    3. On the Configure Usage Analysis Processing page, select the Enable logging and Enable usage analysis processing check boxes, and then click OK.

      Note

      To perform these steps, you must be a member of the local Administrators group on the server running Windows SharePoint Services or a member of the SharePoint Administrators group.

    4. For more information about enabling usage analysis, see "Specify usage analysis settings" in Windows SharePoint Services Help.

  • Is the site new?   If the site is new (created today), or has not been used before today, no data will appear until the usage log processing has been done (usually within 24 hours).

  • Has there been activity on your site within the last 31 days?   If there has been no activity on the site for the past 31 days, the Site Usage Report page will say that usage reports are not available.

The number of users that I'm seeing is higher than I expected

  • Did you delete users from the site collection level or from a subsite?   If you are trying to remove users so that you are under your quota, you must remove users at the site collection level. You can do this by using SharePoint Central Administration or the Manage Site Collection Users page in Site Administration. Removing users from individual sites will not allow you to add more users. To remove site collection users by using the Site Administration pages, do the following:

    1. On the top link bar, click Site Settings.

    2. In the Administration section, click Go to Site Administration.

    3. In the Site Collection Administration section, click View site collection user information.

    4. Click the check box next to the users that you want to delete, and then click Remove Selected Users.

      Note

      You must be a site collection administrator to remove users from a site collection.

  • Have server administrators worked with your site?   Server administrators will be included as users in the usage analysis results. This is also true if server administrators run monitoring utilities on your site collection. In both cases, however, these users are not counted toward your quota.